Operations Analyst II - India

Be Part Of a Bank Like No Other.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.
Operations Analyst II - India

SVB India is a global delivery center for SVB, the financial partner of the innovation economy and parent of Silicon Valley Bank. SVB India develops products and provides services in finance, banking operations, and technology, and employs more than 800 employees and will be rapidly expanding. SVB’s businesses - Silicon Valley Bank, SVB Capital, SVB Private and SVB Securities - together offer the services that dynamic and fast-growing clients require as they grow. Learn more at svb.com/careers

Job location – Bangalore

Be Part Of a Bank Like No Other.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

For nearly 40 years, SVB Financial Group (NASDAQ SIVB) and its subsidiaries have helped innovative companies and their investors move ambitious ideas forward, fast. SVB Financial Group’s businesses, including Silicon Valley Bank, operate at the intersection of innovation and capital, and provide a comprehensive range of financial services including commercial banking, investment solutions, research and insights, funds management and private banking and wealth advisory. SVB helps high growth companies in the technology, life science and healthcare, private equity and venture capital, and premium wine industries navigate at every stage. In addition, the company focuses on encouraging positive relationships with firms within the private equity and venture capital community worldwide, many of which are also the firm's clients and may invest in the firm's corporate clients.

Responsible for processing expertise when performing the department’s daily operational tasks and when providing operational support to internal business partners and/or Clients. Responsibilities may include but are not limited to establishing and ongoing maintenance of accounts, loans, and/or cards managing exceptions for several payment channels researching or reconciling complex information and routinely acts as a point of escalation. Accountable for performing assigned functions efficiently while ensuring all regulations, procedures, and polices are adhered to. Acts as a resource and routinely recommends potential process improvements. Provides help to ensure the day to day functions are executed according to policies and procedures.

Performs assigned activities required to support Global Operations. Works independently and has proven expertise that is applied to the essential functions. Utilizes knowledge or resources to resolve complex issues seldom encounters issues requiring escalation. General operations functions may include, but are not limited to

• Tracking, verifying, and/or inputting information


• Reviewing accuracy/scrutinizing of information or loan documents


• Preparing reports


• Analyzing and researching items for resolution


• Processing transactions or resolving exceptions


• Provides daily loan maintenance to support client’s needs after the loan is boarded


• Performs advance requests and have a clear understand of International Money Transfers, FED, DDA, etc.


• Capable of processing and review of Interest changes, commitment amount, fees, etc.


• Applies collections to client’s loans


• Reviews loan documents


• Responsible for onboarding and maintaining client loans on multiple loan systems


• 
  Prepare payment schedules and post payments to loan system


• Performs quality assurance


• Handles Letters of Credit boarding and maintenance


• Performs governance activities


• Provide client support and training


• Manage fee logs/Review Control Reports


• Completing and overseeing daily checklist ensuring all controls, procedures and processes relating to the assigned functions are followed


• Proactively managing operational risk inherent in business


• Ensuring all operational risk/issues are identified and mitigated appropriately and proactively


• Delivering transactions in agreed time - frames, as per SLA’s whilst improving quality of processing, reducing errors and inculcating the zero-error culture

Builds relationships with teams/stakeholders and other internal clients and collaborates to resolve issues. Recommends potential process improvements. Special Projects as assigned by management.

Recommends potential process improvements. Special Projects as assigned by management and provide excellent service and support

Participates in meetings, coaching and other duties as assigned by management
Knowledge

• Demonstrated expertise of bank products, loan systems (Loan IQ/ACBS/Flexcube etc.) regulations, processes and procedures may require expertise of more than one group of operational functions


• Demonstrated Commercial Lending Operations experience which includes, but is not limited to the Boarding, Funding and Servicing of Commercial Loans


• Demonstrated knowledge of the associated processes, procedures, controls, and documentation associated with Commercial Loans

Skills

• Strong ability to multi-task, handle high volumes, and support cross-functional teams


• Excellent written and verbal communication skills with ability to convey information


• Proficient at independently researching and solving complex scenarios


• Solid networking skills, strong ability to establish relationships with internal clients. Strong attention to detail



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  Critical thinking with the awareness to know when to challenge or question


• Able to work in a transforming environment and be an ambassador for change


• Aptitude for following process and procedures


• Able to act as a Subject Matter Expert and leader for less experienced team members and work independently with Business Partners as a SME on projects and initiatives as assigned

Competencies

• Organizational Skills


• Thoroughness


• Technical Capacity/Ability to Work with Variety of Systems


• Problem Solving/Analysis


• Accountability


• Time Management


• Flexibility


• Collaboration


• Fosters Team

Education And Experience

• Bachelor’s Degree (preferably commerce)


• 4-6 years of related professional experience (banking/financial services industry, specifically commercial lending operations experience)

© 2022 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq SIVB).
Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146). Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.