CRM Technology Associate

Who are we Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Nordstar Ventures, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs), with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across emerging markets, we are building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses.
Mission
Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.
Built By Owners
Themes: Ownership, Integrity, Tech-driven
We drive delightful experiences for real estate owners and for our travelling guests to feel at home. We are business builders who operate with an ownership mentality, with the highest degree of accountability, integrity, and quality in professionalising the short-term rental experience. As a global disruptor for the real estate and hospitality industries, we build technology to power innovations for the built environment. We are an owner-built company.
1+1=3
Themes: Teamwork, Perseverance, Flexibility
We are greater than the sum of our parts. When it comes to our people (employees, partners, vendors, and all stakeholders), we expect the best and in turn seek to bring out the best in everyone. We believe in being flexible and agile in all aspects of our business, from ways of working to customer experiences. We seek to foster a culture of continuous experimentation while balancing our commitment to excellence.
Always In Service
Themes: Empathy, Service, Excellence
We prioritise service as the cornerstone of our global short-term rental experience. Our dedicated team and technology stack strive to anticipate and fulfil the unique needs of each guest and real estate partner, crafting memorable experiences that surpass expectations. With a relentless focus on personalised attention and seamless experiences, we redefine hospitality, ensuring every interaction reflects our unwavering commitment to excellence. We act in service of our real estate owners and our travelling guests.
Role Overview
We are seeking an experienced and proactive CRM Technology Associate with 35 years of hands-on experience in managing and optimizing our CRM and broader technology ecosystem. This role bridges technology and operations, focusing on streamlining processes, ensuring data integrity, and enhancing overall operational efficiency. The Operations Technology Manager will work closely with marketing, sales, and operations teams to drive process improvements and support marketing campaigns through strategic use of our technology stack.
Key Responsibilities
Pipeline & Process Management:

• Map and optimize end-to-end processes across tools (CRM, project management, communications platforms) to identify integration opportunities.
• Continuously monitor, refine, and optimize pipelines and associated processes to improve conversion rates and streamline sales cycles.
• Oversee multiple sales and business pipelines in CRM, ensuring smooth operation, accurate tracking, and efficient lead management.
  

Technology & Workflow Automation

• Evaluate and recommend new tools/technologies to enhance operational efficiency.
• 
  Design, build, and manage cross-tool workflows to automate repetitive tasks and improve response times.
• Monitor tool adoption metrics and optimize based on usage patterns.
• Lead process improvement initiatives leveraging available technology stack.
  

Data Integrity & System Integration

• Maintain data accuracy and consistency across the entire technology stack.
• Create and enforce data hygiene best practices across all operational tools.
• Oversee integrations between CRM and other systems (marketing platforms, ERP, analytics tools).
• Collaborate with IT on tool configurations, security requirements, and access management.
  

Reporting & Analytics

• Develop dashboards that provide insights into pipeline health, team performance, and tool usage metrics.
• Generate actionable insights from cross-platform data to support decision-making.
• Assess ROI of existing tools and recommend consolidation where appropriate.
  

Marketing Support & Process Optimization

• Design and implement integrated marketing campaigns across multiple platforms.
• Track campaign performance across tools, providing recommendations for optimization.
• Create documentation and SOPs for tool usage and integrated processes.
• Develop customer journey maps to identify automation opportunities.
  

Training & Support & Collaboration

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Get Hired

• Provide training on CRM and integrated tools to ensure effective cross-platform usage.
• Serve as primary point of contact for technology stack optimization and improvements.
• Foster collaboration between teams to maximize tool adoption and efficiency.
  

Qualifications

• Bachelors degree
• 35 years of experience with CRM systems and operational technology stack
• Experience managing complex sales pipelines and cross-tool workflows
• Strong understanding of API integrations and middleware solutions
• Knowledge of data management principles across multiple platforms
• Experience with process optimization and operations improvement
• Familiarity with data visualization tools and business intelligence platforms
• Strong analytical skills with the ability to interpret cross-platform data
• Excellent communication skills and team-oriented approach to problem-solving
  

What We Offer

• 20 business day remote work from anywhere in the world.
• Opportunity for professional growth and career development.
• A dynamic and collaborative team environment.
• Health and wellness benefits.
• Flexible work arrangements (depending on company policies).