IT Support Engineer

• Respond to Customer Inquiries: Provide technical support via phone, email, and chat.
• Diagnose and Resolve Issues: Troubleshoot basic hardware and software problems.
• Incident Logging and Management: Document and track issues in the ticketing system.
• Escalation: Escalate complex problems to L2/L3 support teams.
• Follow-Up: Ensure issues are fully resolved and follow up with customers.
• Maintain Documentation: Keep technical documentation and service catalogs up to date.
• Participate in Team Meetings: Contribute to knowledge sharing and team collaboration.

Qualification:
Education: Bachelors degree
Experience: Previous experience in a technical support or customer service role.
Skills:

• • Strong problem-solving and troubleshooting abilities.
  • Excellent verbal and written communication skills.
  • Ability to work independently and manage multiple tasks.
  • Customer-focused with strong interpersonal skills.
  • Basic networking knowledge.
  • Familiarity with Windows/Linux/Mac operating systems.
  • Experience with ticketing systems like Snow, Service Desk
  • Proficiency in remote desktop tools.

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    Understanding of basic IT concepts and terms.
  • Strong time management and organizational skills.
  • Basic knowledge on Office 365, Azure, Intune and Antivirus

• Shift Work: May require working in shifts to provide 24/7 support.
• 5 days Working from Office

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at [HIDDEN TEXT] or +1 404-882-3700.