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Job Description
Roles & Responsibilities:
- Own overall relationship with assigned clients, which includes increasing adoption,
ensuring retention and satisfaction.
- Develop, prepare, and nurture customers for Account growth.
- Handhold clients from the sales closure stage to onboarding, training, governance,
reporting and providing continued support.
- Work to identify and/or develop upsell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Collaborating with Sales, Product Management and Solutioning.
- Program manage account escalations.
- Create reports, notes, presentations for business review discussions.
Qualifications:
- 2+ yrs of prior experience in Customer Success or equivalent history of increasing customer
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satisfaction, adoption, and retention.
- Total experience: 4+ years
- Experience in Training and Education will be preferred.
- Prior experience in SaaS is desirable.
- Experience in handling Strategic Enterprise clients in the APAC and EMEA market will be
desirable.
- MBA/Masters is desirable.
Skills
EdtechCustomer SuccessSalesforceCRMClient SuccessB2BProgram ManagementClient OnboardingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Simplilearn is a leading online learning platform that specializes in providing professional certification training courses to individuals looking to enhance their skills and advance their careers. With a strong emphasis on digital economy skills such as project management, data science, cyber security, cloud computing, digital marketing, and more, Simplilearn offers a comprehensive range of courses designed to equip learners with the latest industry-relevant knowledge and skills. Simplilearn Careers offer a vibrant and dynamic environment for professionals passionate about education technology and helping others achieve their career goals. The company is committed to innovation in learning methodologies, ensuring flexible and accessible learning options for professionals around the world. At Simplilearn, employees are part of a fast-growing, global team working together to transform lives through education, empowering thousands of learners to achieve their career aspirations.
Important dates & deadlines?
Application Deadline
27 Apr 26, 05:59 PM IST
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Customer Success Manager
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