85+ Applicants
Posted: 7 months ago
0-4 years
Bangalore
Work from Office
Posted: 7 months ago
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Applicants: 85+
Job Description
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Job Description
Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
Any Graduate
Excellent communication and active listening skills.
Company Name:- vyapar app
Customer Support Executive
Customer Experience-Inbound
About Vyapar:
0-4yrs FullTime Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.
Responsibilities:
Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
Follow up customer calls wherever is necessary
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Follow established processes and procedures to maintain service quality.
Desired Skills and Requirements:
Exp - 1 to 4 years or Freshers can also apply
Proven experience in a customer support role, preferably in an inbound call center environment.
Looking to get Placed? Try our Placement Guarantee Plan
Proficient in relevant computer applications
Having accounting knowledge is a plus.
Languages : English, Marathi, Malayalam
Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization.
Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.
Skills
Customer SupportInventoryCall CenterQuery ResolutionInbound ProcessIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
01 Nov 25, 11:25 AM IST
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