Apprentice

Overview
WELCOME TO SITA
We&aposre the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world&aposs air travel industry.
You&aposll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big
Are you ready to love your job The adventure begins right here, with you, at SITA.
PURPOSE
An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands-on experience, learning from seasoned professionals and mentors and developing technical skills.
Key Responsibilities

• Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
• Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
• Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
• Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
• Dashboard Maintenance: Maintain tool dashboards used by the team.
• Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
• Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required.
• Primary troubleshooting network connectivity issues, ensuring proper network configurations.
• 
  Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support
  

Qualifications
KNOWLEDGE & SKILLS

• Excellent customer communication skills both verbal and written in English.
• Fundamental understanding of computers and technology is essential.
• Knowledge of networking and web standards such as DNS, DHCP, TCP/IP,HTTPS
• Technical awareness in computer systems, software, and hardware.
• Ability to quickly learn new technologies.
• Excellent interpersonal skills, capable of working collaboratively in a team environment.
• Good knowledge of MS office.
• A proactive approach to problem-solving and a willingness to take on new challenges
  

PROFESSION COMPETENCIES

• Info Gathering
• Customer Service and Service Excellence Attitude
• Technical Communication and aptitude
  

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CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Results Orientation
• Teamwork
  

Education & Qualifications

• Diploma / Graduate degree with a preference for candidates holding a technical degree (Computer Science Electronic Engineering or equivalent Telecommunications in country qualification)
• Any technical Certification/Exposure to Technologies is desirable