Salesforce Data Analyst

The Opportunity
Sitetracker is looking for a Data Analyst, who reports to the Customer Success Operations Manager and is responsible for driving data quality, management, and collection and analysis.
This role uses data and technology to compile and capture critical data related to our growing number of customers and product use cases. Working and collaborating with other teams and CS Leaders, you will be their trusted partner in ensuring the data used for customer management, analysis and strategy planning is accurate, streamlined and consistently updated.
The preferred candidate should possess advanced skills in all facets of data analytics, encompassing mining, generation, and visualization. Moreover, they should demonstrate a dedication to converting data into comprehensive, goal-oriented reports that foster innovation and drive growth.
The Skill Set

• High attention to detail while working in a fast-paced environment.
• Proficient in Salesforce reporting and dashboarding data mining
• Determine the timing and format for collecting and managing customer data within the Sitetracker data systems.
• Daily data compilation for KPIs analysis
• Independently build detailed data capture as per the defined scope of requests
• Ability to identify data collection improvements (Automation, streamlining, new data points etc)
  

Data management

• Determine the timing and format for collecting and managing customer data within the Sitetracker data system.
• Daily data compilation for KPIs analysis
• 
  Independently build detailed data capture as per the defined scope of requests
• Ability to identify data collection improvements (Automation, streamlining, new data points etc)
  

Data Analysis

• Identify trends in the data pointing to growth opportunities or risk mitigation needs
• Ability to create sustainable and repeatable trend reporting and awareness of key KPI activity
• Proven analytics skills, including mining, evaluation, and visualization
• Ability to identify data collection improvements (Automation, streamline, new data points etc)Cross collaboration within Sitetracker for data capture improvements
• Strong user skills in Excel, Google Sheets, Google Slides, etc
  

Within 60 Days, Youll

• Develop a detailed understanding of the customer data points and the impact on the Sitetracker business
• Understand the primary and secondary data sources and collection processes within the Sitetracker data systems.
• Take ownership of the Customer KPI data compilation and weekly/monthly reporting
• Develop and document data collection tracking and updating processes (playbook) for increased accuracy and timeliness of the data.
  

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Get Hired

Within 180 Days, Youll

• Increase the efficiency of data collection and accuracy
• Take operational ownership and be the go-to expert and owner for all customer success-related data capture and reporting
• Make recommendations on administrative and operational processes and tools to drive accountability in data collection
• Build Dashboard to easily review the timeliness of data updates and automate calls to action for teams to update data
  

Within 365 Days, Youll

• Take full ownership of the automated data integration processes
• Identify cross-functional processes that align customers’ data across teams for increased customer analysis.
• Analyze and streamline data captured in Sitetracker data Systems (reduce redundancy, add validations and increase automation)
• Work directly with the Operations Manager to increase workflows and validations of System data collection functionality.
  

About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco , as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.