Branch Manager - Home Loan

In this profile you will manage the assigned branch & run it as a profit centre by managing the revenues & operations as per the compliances. Handle branch operations & work on per client revenue by targeting TPP X-selling, Liability Acquisition.
Required Candidate Profile
Prior experience as branch manager - HL will be an add on. Rich experience in client acquisition, Home Loan, compliance management & team handling.
Job Role And Responsibilities

• Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Banks objectives
• Enhance and contribute in the growth of the company through Business Development
• Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
• Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
• Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track Home Loan
• Weekly/monthly reviews for outbound and as well as for inbound HL sales
• Prepare and review monthly activity calendar of outbound activities for RM,BSM/SOs on a weekly basis.
  
• Ensure proper on-boarding of all new customers acquired
• Cross-sell of products with new and as well as with existing customers
• Conduct daily morning huddles to discuss daily plan and agenda for employees
• Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
• Maintain customer relationship through sourcing and on-boarding process
• Monitor DSR (Daily Sales report) on a regular basis
• Manage leads through CRM (software used for entering the generated leads)
• Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch
• Capability building and manpower management
• Mentor/Guide new joinees as well as existing branch employees

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  Brief employees on their role and expectations from them
• Provide timely feedback to employees on a regular basis (structured feedback)
• Conduct workshops and training programs for the employees
  

Skills And Competencies

• Analytical Skills
• Good Communication Skills
• Knowledge and understanding of banking products and services
• Strong network within and outside the branch
• Current-Account Knowledge
• Team handling skills