Order Handling And Sales Support

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 9 months ago
5-9 years
Haryana
Work from Office

Posted: 9 months ago
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Applicants: 85+
Job Description
About Company
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Job Description

    Role Overview:
    You will be responsible for managing inquiries, preparing offers, processing orders, and coordinating with various internal departments and external stakeholders to effectively meet customer needs in the Order Handling and Sales Support department.
    Key Responsibilities:
    - Receive and respond to customer inquiries related to spare parts and service offers promptly and professionally.
    - Provide accurate product and service information to customers and address any queries or concerns they may have.
    - Prepare detailed offers for spare parts and service solutions based on customer requirements and specifications.
    - Collaborate with technical teams and suppliers to ensure accurate and competitive pricing for offers.
    - Present offers to customers and negotiate terms as needed to secure orders.
    Qualifications Required:
    - Bachelor's degree in Electrical or a related field with 5-8 years of Industrial project management experience from any Steel Industry or EPC company.
    - Proven experience in spare parts management, spare parts and service offer preparation, or order handling roles.

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    - Strong customer service and communication skills, with the ability to interact effectively with customers and internal teams.
    - Excellent organizational and multitasking abilities, with a keen attention to detail.
    - Proficiency in using ERP systems and Microsoft Office applications.
    - Knowledge of technical products and services, particularly in the Electrical & Automation domain, is preferred.
    - Ability to work independently and collaboratively in a fast-paced environment.
    Please note - Any additional details of the company were not provided in the .,

Skills

SalesIndustrial Project ManagementMicrosoft Office ApplicationsCustomer ServiceCommunication SkillsSpare Parts ManagementTechnical Products KnowledgeElectrical Automation DomainERP SystemsOrganizational Skills

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About Company

The SMS group unites global players in plant and machinery construction for processing steel and NF metals, operating under the roof of SMS Holding GmbH. It consists of the two Business Areas SMS Siemag and SMS Meer as well as industrial participations. SMS Holding GmbH is responsible for strategic planning and control. The sole owner of the SMS group is Siemag Weiss GmbH & Co. KG, the holding of the Weiss entrepreneurial family.
The family-owned company – now run by the fourth generation – stands out for its strong market position, corporate culture of responsibility, plus high-performance products and services tailored to individual customer requirements. You benefit because the SMS group combines the flexibility of medium-sized company units with the vast resources of a global group. We build on the continuous training as well as comprehensive expertise of our employees to develop groundbreaking technologies.
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Important dates & deadlines?

Application Deadline

27 Oct 25, 12:44 PM IST

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Order Handling And Sales Support

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