Senior Customer Success Manager

Role: Customer Success Manager
Location: Pune | Work from Office
Shift: US Shift (6:30 PM to 3:30 AM)
About The Role
As a Customer Success Manager at SMS Magic, youll be the voice of our customersowning relationships, driving adoption, and ensuring they gain maximum value from our solutions. Youll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.
Key Responsibilities

• Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth
• Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics

• Proactively engage with customers to enhance experience & reduce churn
• Analyze account data to identify opportunities and craft growth strategies
• Collaborate with cross-functional teams to resolve issues & align on customer goals
• Capture and share customer feedback with internal teams for continuous improvement
• Lead onboarding, training & adoption programs for customers. & Manage commercial activities and ensure SLA compliance
  

What Youll Need

• 6+ years experience in B2B SaaS account management or customer success
• Strong CRM knowledge and experience managing customer lifecycles
• Excellent communication & interpersonal skills with a customer-first mindset

• Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
  Data-driven approach to problem-solving and strategy. & Ability to manage multiple priorities in a fast-paced environment
  

Why SMS Magic

• Exposure to a global SaaS business with innovative technology
• A high-performance, growth-oriented work culture
• Competitive compensation & performance-based rewards
• Flexibility, learning opportunities & scope to make high business impact
  

About SMS Magic
For 17+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more. We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch.
Powered by JazzHR
piDlgmOQvy