Business Excellence Manager

We are seeking a dedicated and experienced TQM Implementation Manager to lead the design, execution, and continuous improvement of Total Quality Management initiatives within our construction projects. This role will be responsible for ensuring that all construction processes, materials, and outputs meet company and regulatory quality standards while fostering a culture of quality across all departments.

Key Responsibilities:

• Develop and Implement TQM Strategy:
  
• Design and roll out Total Quality Management policies tailored to construction operations.
  
• Align quality objectives with project goals and client requirements.
  
• Quality Systems Management:
  
• Establish quality control procedures, audits, and checklists.
  
• Ensure compliance with ISO standards (e.g., ISO 9001) and local construction regulations.
  
• Process Improvement:
  
• Identify areas for process enhancement and lead Lean, Six Sigma, or Kaizen initiatives.
  
• Track key performance indicators (KPIs) to monitor project and process quality.
  
• Training and Development:
  
  
  
• Train employees at all levels on TQM principles, quality tools, and best practices.
  
• Promote a culture of continuous improvement and employee involvement in quality.
  
• Audit and Compliance:
  
• Plan and conduct internal quality audits and risk assessments.
  
• Liaise with external auditors and regulatory bodies as needed.
  
• Customer Focus:
  
• Work closely with clients to understand quality expectations.
  
• Address client complaints and feedback promptly and effectively.
  
• Team Collaboration:
  
• Collaborate with project managers, site engineers, procurement, and subcontractors to ensure adherence to quality protocols.
  
• Facilitate cross-functional quality improvement teams.
  

Qualifications:

• Bachelor's degree in engineering, Construction Management, or a related field.
  
• Certification in TQM, Lean, Six Sigma, or ISO 9001 (preferred).
  
• Minimum of 57 years of experience in construction quality management or TQM roles.
  
• Proven experience implementing quality systems in construction projects.
  
• Strong understanding of construction processes, standards, and compliance requirements.
  

Key Skills:

• Excellent knowledge of quality management systems and tools.
  
• Strong leadership and team coordination abilities.
  
• Analytical and problem-solving mindset.
  
• Effective communication and interpersonal skills.
  
• Proficiency in quality reporting and construction documentation tools.
  

Working Conditions:

• Combination of office and construction site environments.
  
• Must be able to travel to various project sites as needed.
  
• May be required to work extended hours to meet project deadlines.