Senior Business Development Executive

Key Responsibilities:

• Lead and manage day-to-day business operations across all departments
• Develop and execute business strategies aligned with organisational goals
• Monitor performance metrics, identify gaps, and drive continuous improvement
• Ensure adherence to company policies, processes, and quality standards.
• Serve as the primary point of contact for key clients and strategic accounts
• Build and nurture long-term client relationships to drive retention and satisfaction
• Understand the client needs and their vision, add value in their business by giving them consultancy and provide future driven solution
• Handle client escalations with professionalism and resolve issues promptly
• Identify upselling and cross-selling opportunities within existing client portfolios
• Lead, coach, and actively mentor junior team members to support their professional growth
• Delegate tasks effectively while ensuring juniors are equipped with the right tools and knowledge
• Hold yourself and the team accountable to deadlines, targets, and quality benchmarks
• Proactively flag risks, own problem resolution, and drive decisions without constant escalation
• Own budgets, P&L, and financial forecasting for assigned business units
• Monitor spend, analyse variances, and recommend corrective actions
• Prepare and present management reports to senior leadership

Required Skills & Qualifications

• Maters degree in Business Administration, Management, or a related field
• 4 to 7 years of progressive experience in business management or operations
• Proven ability to manage and grow client relationships independently
• Strong track record of mentoring junior staff and building team capability
• Demonstrated ownership mindset, takes accountability for results without being prompted
• Solid financial literacy including budget management and P&L understanding
• Excellent communication, negotiation, and conflict-resolution skills
• Ability to manage multiple priorities and stakeholders simultaneously

Preferred Skills

• Prior experience in a client-facing or account management role
• Experience implementing structured mentoring or coaching programs
• Exposure to change management, process improvement, or digital transformation
• Proficiency with CRM platforms, ERP systems, and data analytics tools
• Experience working in a fast-paced SME or multi-site organisation

Key Competencies

• Builds trust and consistently delivers value to clients
• Invests in team development and nurtures future leaders
• Takes full ownership and performs effectively under pressure
• Inspires teams and drives a high-performance culture
• Balances immediate execution with long-term strategic planning
• Communicates effectively across all levels of the organization
• Identifies root causes and implements sustainable solutions
• Leverages financial insights to inform business decisions