Senior AWS Cloud Support Engineer

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure complianceproviding clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just businessit means having a dedicated ally focused on your success in todays fast-evolving digital world.

Job Title: Senior AWS Cloud Support Engineer

Experience: 6-8 Years

Work Location: Hyderabad/Bengaluru (Work from Office) SODC

Shift Timings: 24x7

Key Responsibilities:

• Monitor and respond to AWS cloud-based application incidents and service requests.
• Provide Level 1 and Level 2 support, escalating complex issues to appropriate product teams.
• 
  Execute Standard Operating Procedures (SOPs) and runbooks for AWS environments to ensure quick resolution of incidents.
• Design and optimize cloud monitoring strategies using AWS CloudWatch, Splunk, and Datadog.
• Work closely with security and DevOps teams to enhance AWS environments.
• Provide advanced support and optimization for AWS services, including EC2, EKS, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda.
• Implement AWS networking solutions, including VPC setup, security groups, and network ACLs.
• Ensure compliance with AWS best practices and security standards.
• Assist in cloud architecture reviews and suggest optimizations for operational efficiency.
• Drive continuous improvement initiatives for AWS performance, security, and automation.
• Mentor and guide junior analysts in AWS best practices and troubleshooting.

Required Skills & Qualifications:

• Strong experience with AWS native services and a solid understanding of cloud architectures.
• Expertise in core AWS services such as EC2, S3, RDS, Elastic Load Balancing, Auto Scaling, and AWS Lambda.
• Ability to configure AWS Identity and Access Management (IAM) for secure access management.

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• Strong knowledge of AWS networking principles, including VPC setup, security groups, and network ACLs (Access Control Lists).
• Proficiency in ITSM tools like ServiceNow for incident tracking and SLA management.
• Hands-on experience with AWS monitoring tools such as CloudWatch, Splunk, and Datadog.
• Strong foundational skills in CI/CD methodologies, cybersecurity, and AWS cloud operations.
• Experience in at least three of the following: Kubernetes, Harness, Kafka, Jenkins, GitHub, Docker, Ansible, Terraform.
• Strong problem-solving and decision-making skills.
• Ability to work in a multi-cultural team environment.
• Fluent in English, both written and spoken.
• Bachelors degree in Computer Science, Information Technology, or a related field.

Preferred Qualifications:

• AWS Professional Certifications, such as AWS Certified Solutions Architect Professional or AWS DevOps Engineer Professional.
• Advanced knowledge of CI/CD pipelines, cloud security, and automation frameworks.