Senior D365 CE Functional Consultant

Location: Bangalore, India | Hyderabad | Chennai

Years of exp : 8 to 12 Yrs

Global Delivery Model (India UK)

Were looking for an experienced Dynamics 365 CE Functional Consultant to lead TLC implementation projects and deliver exceptional business solutions.

Key Responsibilities

• Conduct requirement workshops with stakeholders (Sales, Operations, Clinical, IT).
• Design functional solutions for D365 Sales, Customer Service, and Power Platform.
• Configure core CRM entities: Quotes, Products, Price Lists, Appointments, Cases.
• 
  Document end-to-end business processes for Quoting, Pricing, and Booking.
• Prepare Functional Design Documents (FDD) and validate technical feasibility.
• Support SIT, coordinate UAT, and assist with training & change management.
• Act as the primary liaison for business requirement clarifications.

What We’re Looking For

• 7+ years in Dynamics 365 CE (Sales, Customer Service) implementations.
• Expertise in Quotation, Pricing, Case Management processes.
• Hands-on experience with Power Platform (Power Pages, Power Automate, Dataverse).
• Strong knowledge of CRM integrations (preferably healthcare domain).
• Skilled in creating BRDs, FDDs, user stories in Agile environments.
• Familiarity with Azure AD B2C, security roles, and data governance.
• Excellent communication and client-facing skills.

Preferred

• Healthcare CRM or patient journey automation experience.
• Worked in global delivery model (India–UK).
• Microsoft certifications (MB-210, MB-230).Role & responsibilities