BPO Voice Process

 We're Hiring! | BPO
Voice Process | Spancore Technology – Coimbatore

Are you ready to launch your career in the BPO industry?

Join Spancore Technology, a fast-growing company located in Gandhipuram,
Coimbatore!

Key Responsibilities

1. Customer Interaction

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  Handle inbound and outbound calls in a professional and polite manner.

  
  
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  Understand customer requirements and provide accurate information.

  
  
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  Address customer complaints and provide quick resolutions.

  
  
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  Maintain a positive and empathetic attitude throughout the conversation.

  
  

2. Query Resolution

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  Assist customers by providing product/service-related information.

  
  
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  Escalate complex issues to the appropriate department when necessary.

  
  
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  Follow up with customers to ensure issues are fully resolved.

  
  

3. Data Management & Documentation

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  Maintain accurate records of customer interactions and transactions.

  
  
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  Update customer details and status in the CRM or call management system.

  
  
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  Generate daily, weekly, and monthly call reports when required.

  
  

4. Sales & Lead Generation(If Applicable)

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  Promote products and services to customers during calls.

  
  
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  Convert inquiries into sales or appointments.

  
  
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  Meet and exceed assigned sales and call targets.

  
  

5. Compliance & Quality Assurance

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  Follow company guidelines, call scripts, and communication protocols.

  
  
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  Adhere to data security, confidentiality, and compliance policies.

  
  
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  Ensure the highest level of accuracy and professionalism

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  in customer communication.
  
  

6. Performance Monitoring

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  Achieve daily, weekly, and monthly call handling targets.

  
  
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  Improve customer satisfaction ratings through effective communication.

  
  
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  Provide feedback to team leaders to enhance overall service quality.

1. What are the job requirements to apply for this BPO Voice Process job position?
   
   • Ans: A candidate must have a minimum of 0 to 3+ year experience as an BPO Voice Process


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This BPO Voice Process is a work from home job?
   
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the BPO Voice Process position?
   
   • Ans: There are immediate 1 job openings for BPO Voice Process in our Organisation.