Assistant/Executive - Call Centre

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 7 months ago
1-5 years
All India
Work from Office

Posted: 7 months ago
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Applicants: 85+
Job Description
About Company
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Job Description

    The ideal candidate for this position should have 1-5 years of experience in call handling and customer service. You will be responsible for attending all calls courteously and logging them accurately. Effective communication with respective departments is crucial, and you will need to define call priorities based on SOP/department protocol and follow up accordingly. Ensuring closure as per SOP/Department protocol is a key part of the role.
    In addition to call handling, you will be required to perform data entry tasks and maintain an updated "follow up" tracker. Handling existing inbound calls with zero missed calls is a priority, and you should focus on converting potential calls into successful outcomes.
    This is a full-time, permanent position with benefits that include health insurance, leave encashment, paid sick time, paid time off, and Provident Fund. The work schedule involves rotational shifts, and the work location is in person.
    If you are interested in this opportunity, please speak with the employer at +91

    Looking to get Placed? Try our Placement Guarantee Plan

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Skills

Customer ServiceCustomer ServiceData EntryCall LoggingEffective CommunicationFollowup Management

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About Company

In our initial years itself, we at SPARSH have achieved much that we are truly proud of. We have performed some very complex surgeries, have pushed ourselves every single day and have tried to always live up to our endeavour of touching as many lives as possible. For us at SPARSH, every day is a new day which comes with different opportunities, new challenges and the opportunity to reach out to more people. Within a year of starting SPARSH Hospital for Accidents, Orthopaedics and Plastic and Maxillofacial Surgery and performing over a 1000 surgeries in this short span of time, we became a name that came to be associated with quality healthcare. In 2007 we dealt with a very unique case. Prabhu was born with a foot growing out of his back. Mocked and taunted by his classmates, Prabhu grew reluctant to go to school. His future looked bleak, but his surgery at the expert hands of the SPARSH team has taken him back to school again. The success of this, gave us a national recognition. At SPARSH we stand for achieving Clinical Excellence with Social Relevance. Making a difference and having a larger impact on our Society at large is very fundamental to us. We want to make quality healthcare accessible to the poorer and we see this as our responsibility. In 2009 we started SPARSH Vachana which has now become an annual event where we perform surgeries for children with complex orthopedic conditions completely free of cost. Seeing the smiles on the faces of these little ones and their families after the success of these surgeries is the greatest reward we could ask for. We at SPARSH know we have a lot to feel proud of. In a short span of just 9 years we have achieved a tremendous amount. Today, we are successfully delivering our excellence as Super-Specialty Hospital in Yeshwanthpur (Launched in May 2015). SPARSH has grown to a 1000+ employees with expertise across various specialties and delivering excellent care to people from all walks of life.
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Important dates & deadlines?

Application Deadline

17 Oct 25, 03:31 PM IST

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Assistant/Executive - Call Centre

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