Cloud & Customer Support Specialist - L2

• Learn and master the labs offered by Spektra Systems through CloudLabs platform. It includes a wide range of technologies around Azure, M365 and related cloud platforms.
  
• Troubleshoot technical issues faced by learners and instructors during and prior to the workshop.
  
• Provide phone and chat-based support during workshops
  
• Maintain customer communication and ensure client satisfaction during and prior events
  
• Learn Cloud Technologies over the time and provide technical support for cloud technologies.
  
• Test the Labs and scenarios to ensure we are always up to date.
  
• Optimize the lab environment and experiences.
  

• Build and test Automation using ARM templates, PowerShell/Shell Scripts etc.
  

Requirements

• Azure IaaS and PaaS Solutions
  
• Microsoft 365
  
• Identity Solutions (Azure AD, Windows AD)
  
• Automation Including ARM Templates PowerShell scripts, Shell scripts etc.
  
• DevOps Fundamentals
  
• General Networking
  
• Microsoft Infrastructure and Server technologies: Windows Server OS, Active Directory, DNS/DHCP/Fileserveretc.
  
• Virtualization: Hyper-V, CSV, Storage Spaces, Virtual Networking, Migrations etc.
  

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• Windows Server: OS, DNS, AD, DHCP, File Server
  
• Linux Server OS: Linux (primarily CentOS, and Ubuntu). Pub/Priv keys, SSH, PuTTY, etc., Linux/Unix command line, LAMP stack.
  
• AWS Fundamentals
  
• GCP Fundamentals
  

• Night-shift Schedule (there could be rotation depending on schedule).
  
• Provide voice and chat-based support.
  
• Ability to work independently with minimal direction self-starter/self-motivated.
  
• Excellent written and Verbal communication skills.