102+ Applicants
Posted: 4 months ago
1-3 years
Hybrid - Mohali
work from office
Posted: 4 months ago
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Applicants: 102+
Job Description
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Job Description
Roles and Responsibilities
- Conduct call audits to identify areas of improvement in customer service quality.
- Provide feedback to agents on their performance, highlighting strengths and weaknesses.
- Monitor calls using BPI tools to ensure adherence to quality standards.
- Perform quality monitoring activities to maintain high-quality services.
- Identify opportunities for process improvements through analysis of data collected during call monitoring.
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- 1-3 years of experience as a Quality Analyst or similar role.
- Proficiency in Call Monitoring, Call Audit, Call Quality, Feedback, Quality Monitoring, and Quality Audit tools.
Skills
Call MonitoringCall QualityQuality MonitoringCall AuditInternational ProcessQuality AuditFeedbackBPI ToolsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
20 Mar 26, 05:01 PM IST
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