85+ Applicants
Posted: 8 months ago
0-3 years
All India
Work from Office
Posted: 8 months ago
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Applicants: 85+
Job Description
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Job Description
- As a Customer Support Intern at Splashlearn (StudyPad), you will be responsible for providing prompt and efficient chat support to users. Your main tasks will include responding to incoming chats with attentiveness and empathy, addressing user inquiries and concerns with a focus on quality, and managing multiple chats simultaneously. You will also be required to handle email correspondence in a timely and professional manner, providing comprehensive responses and solutions to user inquiries.
Effective communication is key in this role, as you will be using various internet-based platforms and software tools to interact with users. Your responsibilities will also include providing information on current courses, promotions, and product offerings in a clear and concise manner. Additionally, you will need to diagnose user queries, collaborate with team members to find effective solutions, and offer personalized advice to users experiencing subscription issues or service troubles.
Splashlearn (StudyPad) is dedicated to creating engaging learning experiences for children and transforming them into lifelong learners. With a game-based curriculum designed for pre-kindergarten to Grade 5, StudyPad has a global reach with millions of learners across numerous countries. If you are passionate about education and want to be part of a fast-growing edtech company, this internship opportunity is for you.
This is a 6-month internship with the flexibility to work from home. The shift for this role is during night hours and the schedule is from Monday to Friday. If you are interested in joining our team and contributing to our mission of revolutionizing education through technology, please send your CV to hidden_email
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Note: This job description is for an internship position and does not guarantee employment beyond the specified contract length.,
Skills
Customer SupportChat SupportEmail CorrespondenceInbound Chat ManagementProblem ResolutionEffective CommunicationIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
SplashLearn is a leading educational technology company that develops engaging and effective learning apps for children. Their products focus on making learning fun and accessible for kids.
Important dates & deadlines?
Application Deadline
17 Oct 25, 03:31 PM IST
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