Offshore Delivery Partner (P&C Insurance)

Position: Offshore Delivery Partner

Responsibilities: Offshore Delivery Management/Head | Global Service Delivery & Business Growth

Summary:

Experienced leader driving end-to-end delivery for global clients across USA, Europe, APAC, China, and Japan. Proven track record in Offshore Delivery Management, operational excellence, strategic growth, and customer success.

Domain: P&C Insurance /Commercial Insurance/ General Insurance.

Leaders must have managed P&C insurance delivery for any or all area such as Underwriting, Claims, Finance, Actuarial etc.

Client Service Delivery:

• Lead end-to-end delivery management for multiple clients across global regions, including USA, Europe, APAC, China, and Japan.
• Implement robust governance frameworks to optimize service delivery and ensure compliance with operational standards.
• Drive metrics-based performance management and proactive risk mitigation strategies.
  
• Develop and execute growth strategies to enhance customer satisfaction and retention.

Business Development

• Formulate strategic account plans leveraging current footprint, capabilities, and partnerships.
• Identify opportunities for AI adoption and align solutions with customer priorities and competitive landscape.
• Structure deals and articulate value propositions addressing client pain points and strategic objectives.
• Establish Centers of Excellence and build strategic alliances to unlock new revenue streams.

Customer Relationship Management:

• Build and maintain strong relationships with client stakeholders, including CXO-level executives.
• Manage P&L to achieve top-line and bottom-line growth targets.
• Drive initiatives to improve customer satisfaction and manage escalations effectively.

Capability Development & Talent Management:

• Oversee resource planning and identify capability gaps to ensure delivery readiness.
• Implement competency development programs and performance management frameworks.
• Foster employee engagement and collaboration to build high-performing teams.
• Develop and execute strategies for attrition control and talent retention.

Operational Excellence:

• Ensure operational efficiency by meeting or exceeding key performance indicators across service delivery, productivity, and quality.
• Manage portfolio P&L, profitability, and resource utilization to achieve financial objectives.
• Continuously improve processes to drive cost optimization and operational agility.

Specialties:

Global Delivery Management | Strategic Account Planning | AI & Digital Transformation | P&L Management | Customer Success | Talent Development | Operational Agility