Passenger Revenue Accounting (Refund)

Job Title: Passenger Revenue Accounting (PRA)
Job Code: 376216
Grade: BPO 1/2
Salary: up to 6 LPA
Location: Mumbai -z
**International BPO experience is required**
**Graduation is compulsory**

Project Description
- Receive refunds request from BSP
- Download request & record details
- Work on calculations
- Work / update BSP with final calculation
- Once accepted provide credit to the pax / staff
Domain Requirements
Well versed with PNR reading which includes PNR, PNR history and interpretation of remarks.
IATA UFTAA Certified / Diploma in Travel and Tourism preferred
Fare Filing & Fare auditing Knowledge Preferable not mandatory
Refunds knowledge / Calculating Refunds / Processing Refund Rules
Refunds Processing via BSP / ARC / GDS
GDS knowledge
Refunds related experience via any Travel Agency / Airline / GDS / Travel Portal / Refunds Back office Process
Information of non-refundable taxes and how to read/interpret tax information in Amadeus.
Ability to work on Amadeus PNR cases and refund request from BSP link.
Other Requirements
- Good communication skills
- Knowledge of tickets issued with various Form of payments on ticket like CASH/CC
- Working knowledge of MS Office and other standard desktop applications
- Need to know the general procedure over refund/ Under refund cases.
- Ability to handle all types of refund calculations for exchange/part/downgrade.
- Willing to work in shifts
Important Notes:
1.Kindly avoid profiles from DHL & Maersk, as they wont be considered for further evaluation.
-candidate must not a previous employee of DHL or Maersk, this is mandatory and non negotiable
2.Make sure to provide HR comments without fail for all the profiles to be shared.