Manager - Sales Unit

Role Responsibilities

• Check & process wealth management transaction as per checklist prepared. Quality check to mitigate any potential miss-selling risk
• Assisting in policies and processes, standardization of all checklists, SAU manual and callback questionnaires and obtaining approvals from legal and compliance from all countries.
• Conducting regular reviews with sales units and revising & recommending workflow changes for maximising efficiency and ensuring premium service to clients.
• Conduct Call Back and call monitoring of WM / other Specific Transactions for Quality Control / Compliance Check (Non-recorded F2F Transactions) – In Arabic and English
  

Strategy

• Conduct Call Back and call monitoring of WM / other Specific Transactions for Quality Control / Compliance Check (Non-recorded F2F Transactions) also Review Voice Recordings of WM / other Specific Transactions for Fraud Control and Quality /
  

Business

• Ensure timely execution of deals.
  

Processes

• Ensure all deals are processed within the cut off time for the day
  

People & Talent

• Training new joiners and frontline for submission of error free deals
  

Risk Management

• Support during audit by providing prompt response for any requested information
  

Governance

• Taking necessary approvals from Business Heads as per the requirement
  

Regulatory & Business Conduct*

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  

Key stakeholders

• Frontline sales AME, Regional policy and process team, Operational Risk, GBS processing units, Legal & Compliance
  

Other Responsibilities

• Prepare monthly Dashboard for AME.
• Conduct monthly meetings with all country stake holders and minute the same
• Ensure all client complaints are recorded and routed through the correct channel
• Ensure all SLAs are intact and periodic reviews are conducted and minuted
• Continuous liaising with RM/ Unit Heads for error rectification.
• Taking necessary approvals from Business Heads as per the requirement.
• Recommend improvements in sales/suitability processes related to improve TATs; coordinate with deliverables with stakeholders towards End to End process management.
• Attending training sessions for new product launch for the understanding product key features and risks and liaising with product team for further clarification
• Training new joiners and frontline for submission of error free deals
  

Any Guarduation
The candidate preferably should have 7 years of experience in the below activities.

• Operations Client Relationship Management / Client Services
• Operations
• Global Markets
• Stakeholder Engagement
• Quality assurance
• Wealth management
  

Our Ideal Candidate

• MS office
• Wealth management
• Quality assurance
• Communication skills
  

About Standard Chartered
Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Job: Retail Banking
Primary Location: Asia-India-Chennai
Schedule: Full-time
Employee Status: Permanent
Posting Date: 28/Mar/2024, 1:24:50 PM
Unposting Date: Ongoing