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Job Description
Who We Are Looking For
This is a position with a high level of responsibility within the Client Operations Service Delivery -Insurance team. The Client Service Delivery Associate is responsible for service delivery to global clients. The role is responsible for ensuring successful service delivery including inquiry resolution and reporting’s.
The role is based out of State Streets Bangalore office.
What You Will Be Responsible For
The responsibilities of this role will include, but will not be limited to:
- Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve.
- Provide support during US market hours, should be comfortable with Night Shift.
- Define risk environment for business unit and perform Risk and Control Assessment to ensure appropriate action is initiated and executed to minimize risk events
- Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted are addressed.
- Ensures superior client satisfaction by acting as an advocate for clients and ensuring client issues are satisfactorily resolved.
- Exercise discretion and judgment with respect to matters of significance, such as resolving, reporting of issues/breaches and suspicious transactions.
- Work in conjunction with individuals on the team as well as other business units, shared services/COEs, outsource partners, external clients as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines.
These skills will help you succeed in this role
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- Client focus: – Act as a focal point of contact to maintain strong client relationship; actively participate in client meetings, and ensure team responds to client inquiries.
- Operational Efficiency Focus: Actively participate in an efficient and effective global operating model, collaborating with peers globally, and using standard technology, best practices, and optimal functions.
- Performance Focus: Provide excellent service to clients through a results-oriented mindset
Education & Preferred Qualifications
or 2-years’ experience in financial domain.
Job ID: R-755885
Skills
Client SatisfactionClient ServiceClient RelationshipReportingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
State Street Corporation is a premier financial services provider offering a broad spectrum of investment management, servicing, and administration; research and trading; and financial data analytics to institutional investors around the world. Established in 1792 and headquartered in Boston, Massachusetts, State Street stands as one of the oldest financial institutions in the United States, embodying a rich history of financial innovation and service excellence. It specializes in services for pension funds, endowments, foundations, mutual funds, and other investment pools, with a strong focus on investment servicing and investment management. State Street’s global reach, including operations in more than 100 geographic markets, enables it to deliver an extensive range of services such as fund accounting, global custody, and transfer agency services, among others. Known for its commitment to high standards of corporate governance and sustainability, State Street leverages advanced technology and analytics to provide insights and solutions that help its clients achieve their investment goals while contributing to the development of more effective financial markets globally.
Important dates & deadlines?
Application Deadline
01 Oct 24, 01:46 PM IST
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Client Implementation & Service - Associate 2
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