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Job Description
Manager – Billing (Global Delivery)
Job Title: Manager – Billing
Reports To: Assistant Vice President – Billing
Department: Global Billing Operations
Location: [Insert Location]
Job Summary:
The Billing Manager is responsible for day-to-day execution of billing operations across clients, ensuring invoicing accuracy, compliance with contractual and regulatory requirements, and process efficiency. This role also contributes to transformation initiatives, including migration to the end-state billing platform and operational automation.
Key Responsibilities:
Operational Delivery:
- Oversee accurate and timely generation and validation of invoices in accordance with client SLAs and regulatory requirements.
- Drive operational adherence to controls, audits, and reconciliation processes.
- Monitor and reduce invoicing errors, discrepancies, and rework.
- Contribute to the implementation of automation tools and new billing platforms.
Performance & Transformation KPIs:
- Achieve monthly and quarterly targets related to:
- Invoicing accuracy and error reduction
- Billing cycle time
- Timely support of platform transformation activities
- Maintain and report on operational dashboards and performance metrics.
Communication & Stakeholder Coordination:
- Serve as the point of contact for escalations and coordination with internal teams (Delivery, Finance, Risk, IT).
- Communicate billing issues clearly and proactively resolve disputes with client-facing teams.
- Ensure documentation, billing SOPs, and client-specific requirements are well maintained and shared.
Team Leadership & Governance:
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- Conduct regular team reviews, quality audits, and training to build capability.
- Ensure compliance with internal policies, SOX controls, and external regulations.
- Result-oriented with an ownership and accountability mindset
- Drive pay for performance and culture of performance differentiation
- Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
- Embed risk excellence culture across the teams
- Encourage and drive a culture of change and ideation
- Understanding of cost/budgets
Qualifications:
- Bachelor’s degree in Finance, Accounting, or a related field.
- 8–13 years of billing operations experience, preferably in BFS or BPO/shared services.
- Hands-on experience with ERP and billing platforms (e.g., SAP, Oracle).
- Strong communication, analytical, and team management skills.
- Familiarity with controls, audits, and regulatory compliance in financial services.
Skills
ComplianceRegulatory ComplianceRegulatoryRegulatory RequirementsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
State Street Corporation, a leading financial services provider, offers a broad spectrum of opportunities through State Street Careers, targeting ambitious professionals eager to excel in the finance sector. Specializing in investment management, asset servicing, and data analytics, State Street Careers encompass roles across a diverse range of functions such as finance, technology, risk management, and operations. The company prides itself on fostering an inclusive and innovative work environment, where employees are encouraged to grow their skills and contribute to State Street's global success. Joining State Street Careers means being part of a team dedicated to excellence, integrity, and client service, making a significant impact in the financial world.
Important dates & deadlines?
Application Deadline
10 Aug 25, 05:15 PM IST
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Global Billing Operations - Manager
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