Head Of Programme Service Delivery And Design , Managing Director

Purpose of Role

Support the delivery of end-to-end implementation of State Street’s Enterprise Continuity programme in line with global standards, helping the company prepare to resist, absorb, and recover from disruption. The position reports to the Global Head of Resiliency Continuity.

Support the delivery of the end-to-end implementation of the State Street Bank International GmbH Operational Resilience programme in line with global policy and standards, while considering regulatory specifics in each branch of SSBI. The position reports locally to the Chief Administration Officer.

Provide end-to-end oversight of processes, ensuring desired outcomes from design through to delivery to achieve robust and repeatable resilience solutions that align with Resiliency by Design principles and support stakeholders within Business, Technology, and Risk.

The successful candidate will contribute across all aspects of the Enterprise Resiliency framework, including development of Standards, enhancement projects, and support for Business Continuity Directors and Advisors in the execution of their responsibilities.

This role will contribute to the execution of State Street’s operational goals and plans by working in partnership with divisional/group management and/or external organizations.

Major Responsibilities

Role Specifics

• Provides end-to-end oversight for the Business Continuity programme globally and the operational resilience programme within SSBI, from programme design to execution, ensuring Business Leads and Resiliency Personnel understand the intent of standards and are supported by the appropriate framework to manage risk.
• Provides guidance and direction to Business Lines and Corporate areas on programme delivery and regulatory requirements for both programmes via the Business Continuity Advisory team.
• Provides input and direction on enhancement projects to deliver effective solutions.
• Leads the Resiliency Advisory Board to provide recommendations on risk items and escalate risks where necessary.
• Defines roles and responsibilities for Business Continuity Directors and Advisors to ensure effective delivery.
• Develops the Business Continuity Advisory team to ensure specialist knowledge across related fields (IT/DR, Third Party, Cyber and related regulation) in all regions.
• Provides opportunities for team members to participate in industry forums to support programme development and personal growth.
• Ensures connectivity between the Business Continuity Advisory team and related internal groups, such as Client Experience and Testing COE teams.
  
• Presents status updates on the SSBI Resilience programme to the EMB and escalates any deviations from the Enterprise Resiliency Policy or relevant regulations.

Level of Education/Qualifications

Ideally educated to Degree level

Skills and Experience

• Project management and presentation skills
• Experience presenting to senior management; ability to work across functions and businesses and engage stakeholders at all levels of the firm and across multiple jurisdictions
• Experience interacting and influencing internal functions where you have no direct control
• Strategic and systematic thinker with the ability to execute tactically and demonstrate creative problem-solving skills
• Strong analytical intelligence for forward planning
• Strong interpersonal and client management skills with ability to sustain relationships with clients, peers, and staff

Required Competencies

• Strong communication skills, both written and verbal
• Excellent customer relations/service skills
• Excellent project planning, team player, and interpersonal skills

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  Ability to multi-task effectively and efficiently
• Flexible and reliable; must operate with openness to continuous improvement and change
• Proven track record in delivery of large, complex, regionally significant initiatives within a financial services firm
• Strategic mindset that includes change management controls
• Proven experience of working in a complex oversight environment
• Proven ability to influence and shape outcomes with senior-level stakeholders.

• About State Street

  What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. 

  Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. 

  Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. 

  State Street is an equal opportunity and affirmative action employer. 

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