Operations Service Assurance Manager, Charels River Development, Vice President

What we are looking for

This is a newly created, critical, Service Assurance role covering both Product and Projects. The role ensures that Products and Projects are fit for Production and all preparatory work has been completed to ensure a successful transition into Business-as-Usual. It collaborates with Engineering, Product, and Project teams to ensure this is the case. The role engages throughout the Product and Project lifecycle ensuring Operational needs are met, testing is effective and operability is assured. It collaborates with operational teams to ensure detailed review and approvals including DBA, Support, Operations, On boarding, and Upgrade teams

This role manages a small team of analysts and PMO.

The role interacts with State Street governance and senior leadership.

The role will deliver

• Provide end-to-end assurance of operational readiness
• Track and monitor incoming Projects and Product Releases
• Perform risk reviews on major global activities and apply appropriate governance
• Feed production-incident insights into avoidance and improvement strategies
• Drive best-practice evolution across operational processes
• Integrate incident intelligence into Product development cycles
• Produce reporting for senior and executive management
• Conduct detailed SME reviews of products and projects
• Recommend and support adjustments to Project structure or approach when required
• Manage the Service Assurance process efficiently and on schedule
• Maintain scorecards for assessed activities
• Escalate risks when necessary · Deliver monthly status reporting
• 
  Issue situational Red Notices to highlight elevated risks to executive leadership

Requirements

• Bachelor’s degree in technical fields such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field
• Seven (7) years of overall work experience
• Experience of Technical Project Management
• Preference for Technical or hands-on Operational background
• Understanding of risks of Product Build and Product implementation from a structural and a technical perspective

Skills & Key Activities

General

• Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues
• Experience of OMS or Product development is advantageous

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.

Inclusion, Diversity, and Social Responsibility. We truly believe our employees diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Company: Charles River Development

Discover more at www.StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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