Portfolio Services, Officer

Who we are looking for:

The Portfolio Services team is a dedicated global business team working with Clients, SSC IT, client service, and the business operations teams to ensure accurate end-to-end oversight of Front office and Middle Office Information Delivery to our clients. The Portfolio Services team is responsible for ensuring the Investment book of records is accurately maintained and ensuring accurate client portfolios are reflected on State Street platforms.

The role will interact with the Clients’ investment operations for and being a key liaison with various portfolio managers and internal SSC parties in identifying an issue as well as managing suitable resolution. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service for a priority global client.

Why this role is important to us:

The team you will be joining is a part of State Street Global Delivery. Our clients are faced with challenges of expanding globally, seeking new sources of growth and innovation, managing an increasing amount of data, facing cost pressures and keeping pace with regulation and risk. As a result, we need to meet the needs of our client and to provide them with excellent delivery of their portfolio data.

What you will be responsible for:

As Portfolio Services Officer you will:

• Ensure client queries relating to the recordkeeping system and client file deliveries are tracked, with proactive management to ensure timely response and resolution.

• Investigate and resolve operational problems and various IT issues (e.g. Asset servicing, Trade Operations, Client Reporting).



• Act as a force of proposition and proactive communication for the client regarding the delivery of the portfolio data and the controls performed to increase their understanding and satisfaction.

• Assist in transitioning and onboarding new middle office business as applicable.

• Communicate effectively on issues / problems to the Client and to SSC management and ensure proper and timely follow-ups to ensure resolution.

• Support the month end close processes associated with correctly reporting and independently validating month end positions in a timely manner, including but not limited to adjustments.

• Provide guidance, support, act as resource and assist team members from multiple operational areas.

• Complete system testing for Change Control enhancements.

• Take ownership of issues to resolution; engage teams as needed to gain consensus.

What we value:

These skills will help you succeed in this role:

• Portfolio valuations reconciliations/investigations experience is highly desirable. Candidates should be able to validate portfolio movements day over day and highlight any issues.

• Excellent technical ability, excellent analytical skills are essential for this role.

• Strong communication (especially written) and presentation skills to audiences of different sizes and levels of seniority.

• Self-motivated, adaptable and show initiative in different circumstances and under pressure.

• French (Mandate)

About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers