Key Account Management

Why Statiq

Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.

About the Role:

At STATIQ, were building smart, scalable, and sustainable EV charging infrastructure across India. In this role, youll play a critical role in nurturing client relationships, driving business growth, and ensuring our partners get the best value from our solutions. This role demands both strategic thinking and hands-on account management skills to enhance customer success and long-term partnerships.

RESPONSIBILITIES:

• Develop, manage, and grow strategic client portfolios, ensuring business retention and expansion.
• Serve as the primary point of contact for key clients, delivering a consistent and value-driven experience.
• Drive business growth and account profitability through opportunity identification and upselling initiatives.
• Analyze client data, usage patterns, and feedback to inform business decisions and improve customer experience.
• Conduct impactful product demonstrations and client presentations tailored to business needs.
  
• Build long-term, trust-based relationships with key decision-makers and stakeholders.
• Oversee client onboarding to ensure seamless implementation and alignment with customer objectives.
• Address and resolve customer queries, requests, and escalations promptly and professionally.
• Prepare detailed account performance reports, forecasts, and business reviews for internal and client-facing discussions.
• Stay updated on industry trends and competitor activities to identify emerging opportunities for client engagement.
• Support internal process improvement initiatives to enhance the efficiency and scalability of key account operations.

WHAT ARE WE LOOKING FOR

• Bachelors degree in business administration, Marketing, or related field (MBA preferred).
• 2+ years of proven experience in Key Account Management, Customer Success, or B2B Relationship Management.
• Strong communication, negotiation, and stakeholder management skills.

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  Analytical mindset with the ability to interpret data and derive actionable insights.
• Experience within EV, energy, or SaaS sectors is a plus.
• Fluency in at least two South Indian language (Tamil, Telugu, or Kannada) is required to effectively engage with regional stakeholders/customers.

WHATS IN IT FOR YOU

• Generous Leave Policy: Benefit from a comprehensive leave policy for work-life balance.
• Excellent Office Facilities: Work in a modern and well-equipped office space.
• Learning and Development Opportunities: Access ongoing professional growth programs.
• Quarterly Team Outings: Engage in team-building activities and outings.
• Dynamic and Supportive Team: Collaborate with talented and supportive colleagues.