102+ Applicants
Posted: 6 days ago
0-1 years
Pune, Maharashtra
work from office
Posted: 6 days ago
|
Applicants: 102+
Job Description
About Company
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Job Description
Duration:
6 months
Shift:
2
Remaining Positions:
1
Details:
:
- Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.
- Be logged-in and available to answer calls through our global Service Desk call centre solution.
- Actively participate in team meetings and suggest opportunities for continual improvement.
- Support Service Desk KPI/TTI measures.
- Be part of a rotered on call team during weekends, this should have you on-call once a month
- Develop and maintain both technical and customer documentation for standards, processes and procedures.
- Monitor group email inbox and enter into ticketing system.
Working Hours: 3 shifts on a rotational basis
-06:30 - 14:30 (IST)
-14:30 - 22:30 (IST)
-22:30 - 06:30 (IST)
# Immediate start preferred
Job Requirements
Details:
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Job Requirement:
- Strong customer service skills with a passion to exceed customer expectations.
- Good analytical and problem solving skills.
- An understanding of ITIL v3.
- A passion and interest in learning a broad knowledge of hardware and software.
- Analyze situations, evaluate alternatives, and implement solutions within standards (where applicable).
- Strong English written and verbal communication skills.
- Demonstrated ability to communicate complex problems and issues in a concise manner to a variety of technical and non-technical audiences.
- Ability to work under stressful conditions.
- Maintain up-to-date knowledge in the Service Desk sector of IT along with any industry trends or techniques.
#LI-ONSITE#LI-AP2
Pay Range:
$ 300000.00 - $ 600000.00
Skills
ItilIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Stefanini is a global provider of IT solutions and services. They offer a wide range of services including digital transformation, application development, and IT infrastructure management.
Important dates & deadlines?
Application Deadline
02 Aug 26, 04:06 PM IST
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