RFx Support Specialist

RFx Support Specialist

Position Type: Full-Time

Reports to: Director of Communications and Proposals

About the Role

SAI360 is seeking a highly organized, detail-oriented individual to join our team as an RFx Support Specialist. In this role, you will support our global proposal and sales teams by coordinating the completion of third-party vendor questionnaires, information security assessments, and organization-wide due diligence requests. This is a foundational role with growth potential into several different areas of the company.

Note: This role does not involve proposal writing or content development, but focuses on coordination, document management, and data collection for standardized organizational responses.

Key Responsibilities

• Organize and track third-party questionnaires including InfoSec, privacy, and due diligence requests through JIRA (ticketing system).
• 
  Ensure questions are assigned to the proper subject matter experts in Loopio and answered in a timely manner.
• Collect and validate responses using internal knowledge bases (Loopio) and documentation.
• Liaise with internal stakeholders (Information Security, Cloud Ops, Legal, Sales, Product, etc.) to obtain accurate and up-to-date responses.
• Maintain a repository of frequently used answers in Loopio and supporting documentation for efficient reuse.
• Ensure timely submission of responses in line with internal SLAs and external deadlines.
• Monitor team inbox and RFx intake ticketing system for incoming requests.
• Flag complex or non-standard questions to senior team members or SMEs.
• Support version control, file formatting, and packaging of completed questionnaires.
• Assist in maintaining compliance-related records and response history.

Qualifications

• Bachelors degree in business, IT, Operations, or a related field.
• 2-4 years of experience in an RFx or proposal coordination, documentation, or compliance support role focused on RFPs and questionnaires.

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  Get Hired
  Background in supporting a SaaS or software product highly preferred.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication in English.
• Proficiency with Loopio or similar RFP Response software required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with document repositories or proposal tools is a plus.
• Comfort working across global teams in different time zones (this role works in a UK-based shift).

Key Skill Highlights for Recruitment

• RFx can mean RFP, RFI, RFQ.
• Security questionnaires
• Document management
• Project management
• Loopio preferred, competitor products are Conveyor, Responsive, Ombud, Qvidian, QorusDocs, SafeBase, 1up, Proposify, Qwilr, PandaDoc