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Job Description
Help empower our global customers to connect to culture through their passions.
Workforce Management Reporting Analyst
Team/Department: Customer Service
About The Role
As a Workforce Management Reporting Analyst in Customer Service youll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!
The Workforce Management Reporting Analyst will play a crucial role in helping build out and analyze a vast amount of data for Customer Service. They will analyze data sets, provide reporting, and formulate insights that will be actionable for the business.
What Youll Do
- Gather data, clean, analyze, filter, aggregate WFM and Operational reporting to drive improved effectiveness
- Work with the Customer Service WFM team to develop reporting and dashboards to enhance data visibility and drive actionable insights
- Automate and streamline reporting and data consolidation across multiple platforms
- Effectively communicating your insights and plans to cross-functional team members and leadership.
- Work with BI Developers to make dashboards.
- Assist Workforce Management team with activities such as scheduling, forecasting, real-time management
About You
- Minimum of 2 years of experience in data analysis, reporting development, business metrics, or a related field.
- Bachelors degree is a plus.
- Advanced subject matter knowledge in reporting, data, contact center and workforce management analysis.
- Analytical, organizational, problem solving and critical thinking skills.
- Advanced proficiency in Excel including creating spreadsheets, complex formulas, pivot tables, macros, etc.
- Proficiency in SQL or similar tool preferred
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- Proficiency in utilizing BI reporting tools such as Tableau, MS Power BI, Looker etc preferred
- Completed end-to-end data analysis projects.
- Mathematical and Statistical expertise to drive business decisions..
Skills
Data AnalysisAnalystAiSqlIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
In finance, stock (also capital stock) consists of the shares of which ownership of a corporation or company is divided.[1] (Especially in American English, the word "stocks" is also used to refer to shares.)[1][2] A single share of the stock means fractional ownership of the corporation in proportion to the total number of shares. This typically entitles the shareholder (stockholder) to that fraction of the company's earnings, proceeds from liquidation of assets (after discharge of all senior claims such as secured and unsecured debt),[3] or voting power, often dividing these up in proportion to the amount of money each stockholder has invested. Not all stock is necessarily equal, as certain classes of stock may be issued for example without voting rights, with enhanced voting rights, or with a certain priority to receive profits or liquidation proceeds before or after other classes of shareholders.
Stock can be bought and sold privately or on stock exchanges, and such transactions are typically heavily regulated by governments to prevent fraud, protect investors, and benefit the larger economy. The stocks are deposited with the depositories in the electronic format also known as Demat account. As new shares are issued by a company, the ownership and rights of existing shareholders are diluted in return for cash to sustain or grow the business. Companies can also buy back stock, which often lets investors recoup the initial investment plus capital gains from subsequent rises in stock price. Stock options issued by many companies as part of employee compensation do not represent ownership, but represent the right to buy ownership at a future time at a specified price. This would represent a windfall to the employees if the option is exercised when the market price is higher than the promised price, since if they immediately sold the stock they would keep the difference (minus taxes).
Stocks are a function of capitalism, and therefore the stock market operates by the price mechanism: a stock cannot be classified as an investment unless it pays a dividend – the standard dividend yield being 2% – otherwise, it must be classified as a speculation (gambling). However, if one decides to reinvest the dividends, it is not speculation, and assuming for ceteris paribus, this will lead to an exponential growth of {displaystyle FV=P*(1+r/m)*m*t}, where P is the initial investment, r is the yield, m is dividends per year, and t is number of years. A "dividend king" is a stock which has had an increasing or constant dividend yield for over 50 successive years.
Important dates & deadlines?
Application Deadline
04 May 26, 03:20 PM IST
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