Chief Operating Officer - Affordable Housing Finance Business

Role Overview:
As the COO - Affordable Housing Finance, you will be at the helm of driving operational excellence and strategic growth for our affordable housing finance business. Your day-to-day will involve overseeing all operational aspects, ensuring efficient processes, and fostering a customer-centric approach.

You will collaborate closely with cross-functional teams, including sales, credit, risk, and technology, as well as external stakeholders like investors, regulatory bodies, and community partners. Your leadership will directly impact the lives of countless families by enabling access to affordable homeownership, contributing significantly to the company's mission and market leadership.
Key Responsibilities:

- Develop and execute the overall operational strategy for the affordable housing finance business, aligning it with the company's broader strategic goals to achieve sustainable growth and profitability.
- Oversee all aspects of the loan lifecycle, from origination and underwriting to servicing and collections, ensuring efficiency, compliance, and a positive customer experience to maximize customer satisfaction and minimize operational risks.
- Drive process improvements and automation initiatives across all operational areas, leveraging technology to enhance efficiency, reduce costs, and improve scalability to support rapid business expansion.
- Manage and optimize the company's operational infrastructure, including technology platforms, data management systems, and vendor relationships, to ensure seamless operations and data-driven decision-making.
- Build and lead a high-performing operations team, fostering a culture of collaboration, innovation, and continuous improvement to attract, retain, and develop top talent.
- Monitor key performance indicators (KPIs) and metrics, providing regular reports and insights to senior management to track progress, identify areas for improvement, and make data-driven decisions.
- Ensure compliance with all applicable laws, regulations, and internal policies related to affordable housing finance to mitigate legal and reputational risks.
- Cultivate and maintain strong relationships with key stakeholders, including investors, regulatory bodies, and community partners, to enhance the company's reputation and expand its reach in the affordable housing market.

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Required Skillset:
- Demonstrated ability to lead and manage large-scale operations within the financial services industry, preferably with a focus on affordable housing finance.
- Proven expertise in developing and implementing operational strategies, driving process improvements, and leveraging technology to enhance efficiency and scalability.
- Exceptional stakeholder management skills, with the ability to build and maintain strong relationships with internal and external partners.
- Strong understanding of the affordable housing market, including regulatory requirements, financing options, and community development initiatives.
- Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate complex information to diverse audiences.
- Demonstrated ability to build and lead high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement.
- Bachelor's degree in Business Administration, Finance, or a related field; MBA or advanced degree preferred.
- Ability to thrive in a dynamic and fast-paced environment, adapting quickly to changing priorities and market conditions.