IT Senior Service Delivery Lead

Department Icon IT / Software Development & Related
102+ Applicants
Posted: 1 year ago
7-9 years
Gurugram, Haryana
Work from Office

Posted: 1 year ago
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Applicants: 102+
Job Description
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Job Description

We are excited to be named one of the Worlds Best Workplaces by Fortune Magazine!
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards not to mention various social and recreational activities, all of which are location specific.
What you will do:
  • Manage daily support and maintenance of Varicent platform and conduct long-term improvement operations to ensure compatibility with evolving mission requirements; Offer best practices advice and recommendations to Managed services team around overall systems architecture and be the Subject Matter Expert.
  • Manage the relationship between SaaS, System Integrators, Business, and various other stakeholders.
  • Monitor performance and take corrective action where necessary and Continuously improve the customer experience by maturing operations through automation, self-service, and shift-left approaches.
  • Plan, evaluate, and improve the efficiency of operation processes and procedures to enhance quality, efficiency.
  • Track licensing, users, and usage levels to ensure continuous compliance with contractual agreements and efficient use of the service according to funded usage levels.
  • Review system requirements, functional specifications and solutions for minor enhancements and critical break-fixes, Troubleshoot and resolve platform issues or find simple, creative workarounds.
  • Identify opportunities to improve the systems process flow, performance, and technical efficiencies, including automation, shift-left opportunities, process improvements, and other cost saving opportunities.
  • Prioritize multiple initiatives across multiple applications and technical stacks on a consistent basis to support changing priorities.
What you will need:
Required:
  • Bachelors Degree or equivalent from an accredited university required; Bachelors degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred.
  • At least 7 years of experience in the TMIC field, out of which 3-5 years of experience together in Varicent Incentive Compensation Management (ICM) platform is must.

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  • Knowledge of Calculations, tables and imports, views, portal Access, task manager, and presenter report and webforms.
  • Experience in SAP Commission and working knowledge of SQL preferred.
  • Minimum 3 years of experience leading the technical team and well versed with onshore/offshore model preferred.
Preferred:
  • ITIL Foundations v4 certification preferred.
  • Knowledge of and ability to drive IS methodologies such as ITIL, Software Development Lifecycle (SDLC) and Agile Development is preferred.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Skills

ItilSoftware DevelopmentSql

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About Company

Stryker is a world-renowned medical technology company dedicated to improving healthcare through innovative products and services. Specializing in orthopedics, medical and surgical equipment, and neurotechnology, Stryker's commitment to making healthcare better extends across global markets. Stryker careers offer professionals the chance to be part of a dynamic team that values integrity, accountability, and performance. Working at Stryker means contributing to a culture of innovation where your work directly impacts patient care and outcomes. Employees enjoy a collaborative environment that fosters professional growth and development, making Stryker an ideal place for those looking to make a meaningful difference in the medical technology field.

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Important dates & deadlines?

Application Deadline

06 Mar 25, 09:02 PM IST

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IT Senior Service Delivery Lead

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