Customer Experience Professional | US Voice Process | Sutherland

Job Summary:

Hiring for Journey Management Advisor (Inbound Voice Process) role supporting global operations. This is a B2B Customer Service Role focused on journey safety monitoring and real-time driver support.

Candidates must have strong communication skills, logical thinking ability, and the capability to handle critical or emergency situations.

Key Responsibilities:

• Handle inbound voice calls related to journey approvals and monitoring.
• Provide real-time support to drivers during active journeys
• Assist drivers in case of delay, route deviation, or incidents
• Ensure compliance with Journey Management protocols
• Escalate emergency situations as per SOP
• Coordinate with global internal stakeholders
• Maintain accurate documentation and reporting
  

• Excellent Communication Skills in US English
• Strong Decision-Making and analytical skills
• Ability to handle unscripted and situational calls
• High sense of ownership and accountability
• Empathetic approach during critical situations
• Comfortable working in US rotational shifts
  

Preferred Skills:

• Experience in International Voice Process / Freshers can Apply too.
• Excellent Communication Skills.
  

Eligibility Criteria:

• Walk-in / Inhouse Interviews Only.
• Graduate / Undergraduate Both can Apply.
• 1 Year of experience in International Voice Process preferred (Freshers can Apply too)
• Immediate Joiners preferred.
  

Work Location:

5th, Floor, K-10 Liberty Tower, Airoli, Navi Mumbai, Maharashtra 400708.

How to Apply:

Join us and be part of a dynamic team driving global customer satisfaction!

Kindly Contact : HR Pournima 9820190498

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TAHelpdesk@Sutherlandglobal.com Role & responsibilities.