Sutherland - Manager - Process Excellence

Sutherland Hiring for Sr Manager - Process Improvement for Philippines !
Job Discription :
- Ensure the timely delivery of project results that meet or exceed agreed-upon metrics or goals.
- Structures identified business challenges logically.
- Mentor Project Managers on Lean Six Sigma and general project management skills
- Act as a key driver for change within the business units aligned to supporting project execution and toll-gating and helping them to learn, understand, adjust and grow with the business Lean Six Sigma transformation.

- Conduct in-depth analyses (when required), including data collection, data analyses, and synthesis of data to generate key insights for projects or Lean deployment strategies.
- Develop presentations for senior management to facilitate discussions on project or program progress, results and assistance needed from them.
- Generate insights based on tools including (but not limited to) customer interviews, desk research, discussions with Lean experts, focus groups, and surveys.
- Ensure disciplined, data-driven, well-documented approaches to improving end-to-end operational performance led by the voice of the customer.
- Quantify impact of projects on financials, productivity, customer experience.
- Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
- Provides hands-on leadership to Project Managers and Associates
Requirements:
- 10 years of minimum experience working in BPO
- Process Improvement experience in BPO Setup is required
- At least 5 years' experience in a Process Improvement capacity
- Six Sigma Greenbelt/Black Belt Certified
- Completed at least 10 Greenbelt projects as Greenbelt certified for KPI Improvement such as CSAT, AHT etc.