Hiring For Chat Process- Customer Service.

Greeting from Sutherland

We are hiring for Non voice role with minimum 6 months of experience into customer service

Roles & Responsibilities

• Handle inbound and/or outbound customer chats.
• Respond to customer inquiries in real-time via chat platforms.
• Provide accurate information about products, services, billing, orders, etc.
• Maintain professional and positive communication tone.
• Identify customer concerns and provide appropriate solutions.

• Escalate complex issues to higher-level support teams when necessary.
• Ensure first-contact resolution whenever possible

*Must be fluent in English

*Excellent Communication can Apply

* Only experienced candidates can apply

*UNDER GRADUATES CAN APPLY

*24/7 shifts and rotational week offs (5 days working a week)

*Two-way cab facility only in night shift within

*Screen customers against sanctions, PEP, and watchlists .Assess customer risk levels (low / medium / high).Review periodic KYC refreshes and remediation cases. Document findings and maintain audit-ready records.

*Need Immediate Joiners only

*No virtual Interview is available

*Out of station candidates are Strictly not eligible

NOTE -NO WORK FROM HOME OR NO HYBRID

Transport policy- Cab will be provided within 25kms radius from office location and Cab will be provided only in night shift. Immediate Joiners are preferred.

Interested candidates can share there CV on the WhatsApp