Sutherland Hiring For International Chat Process - Sales/ Navi Mumbai
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Job Description
Greetings from Sutherland!!!
We are hiring candidates for International Voice Process.
Job Criteria:
1) Excellent verbal communication skills - Communication Level should be B2H to C1 & C2.
2) Minimum 1 Year of experience in an International BPO Voice or International Sales Experience (Mandatory).
3) If not, sales experience should have knowledge about Sales.
4) Should be available to join us immediately (who can join by February).
5) Ability to handle real-time international voice calls.
In this role, you will get to:
1) Be the primary point of contact for our Business-to-Business customers through Voice.
2) Provide timely, accurate, and professional support.
3) Take full responsibility for each interaction with proactive problem-solving and excellent customer service.
4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
5) Maintain customer records and call documentation in our systems with precision.
6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
7) Suggest process improvements and flag recurring customer issues through proper channels.
8) Should be in sales background and able to pitch in sales in calls.
Selection Process:
1) HR Interview
2) SD Panel Interview
3) Voice Assessment
Looking to get Placed? Try our Placement Guarantee Plan
HR: - Laiba Tambe
Phone No: 8097119804
(If you are interested, kindly share your resume)
NOTE: Freshers are not eligible
Shift Timings & OA: 5-days' work, rotational week offs with rotational shifts Predominantly night shifts
Additional Information: Work from office one-way cab facility available up to 25km radius from office based on the shift timings.
Work Location: 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC Kalwa Industrial Estate, Thane - Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708
Skills
English FluencyInternational Voice ProcessInbound SalesUS SalesInternational SalesSalesOutbound SalesSales VoiceCustomer ServiceInternational Voice ProcessBpoVoice ProcessIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Sutherland is an experience-led digital transformation company that stands at the forefront of delivering exceptionally engineered experiences for both customers and employees. With a mission rooted in ensuring sustained delight, Sutherland leverages over 35 years of expertise in caring for its customers' clients, consistently delivering measurable results and driving growth. The company's foundation in proprietary, AI-based products and platforms is strengthened by its robust intellectual property and a focus on automation.
As a global team of professionals, Sutherland prides itself on operational effectiveness and a strong cultural cohesion. Its commitment to clients and to each other is a testament to its collaborative ethos. The organization's dedication to innovation and excellence has established it as a leader in its field, continually pushing the boundaries of digital transformation to meet the evolving needs of businesses and consumers alike.
Important dates & deadlines?
Application Deadline
27 Apr 26, 05:59 PM IST
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