Sutherland Hiring For International Chat Process - Sales/ Navi Mumbai

Greetings from Sutherland!!!

We are hiring candidates for International Voice Process.

Job Criteria:

1) Excellent verbal communication skills - Communication Level should be B2H to C1 & C2.

2) Minimum 1 Year of experience in an International BPO Voice or International Sales Experience (Mandatory).

3) If not, sales experience should have knowledge about Sales.

4) Should be available to join us immediately (who can join by February).

5) Ability to handle real-time international voice calls.

In this role, you will get to:

1) Be the primary point of contact for our Business-to-Business customers through Voice.

2) Provide timely, accurate, and professional support.

3) Take full responsibility for each interaction with proactive problem-solving and excellent customer service.

4) Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.

5) Maintain customer records and call documentation in our systems with precision.

6) Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.

7) Suggest process improvements and flag recurring customer issues through proper channels.

8) Should be in sales background and able to pitch in sales in calls.

Selection Process:

1) HR Interview

2) SD Panel Interview

3) Voice Assessment

HR: - Laiba Tambe

Phone No: 8097119804

(If you are interested, kindly share your resume)

NOTE: Freshers are not eligible

Shift Timings & OA: 5-days' work, rotational week offs with rotational shifts Predominantly night shifts

Additional Information: Work from office one-way cab facility available up to 25km radius from office based on the shift timings.

Work Location: 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC Kalwa Industrial Estate, Thane - Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708