Urgent Hiring - International Non Voice Process

Greetings from Sutherland!!!

We are Hiring!

Position: International Non Voice Process

Experience: 0 - 2years

In this role, you will get to:

• Be the primary point of contact for our Business-to-Business customers through emails.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• 
  Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

• Excellent verbal and written communication skills in English (B2 level or higher).
• Typing speed of 30 WPM with 93% accuracy.
• Strong customer service mindset with active chat communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (email, voice).
• High school diploma or equivalent and above.
• 02 years of experience (freshers welcome!).

Work mode: Work from Office

Shift Timings and Off: 5-day work week with rotational shifts, Predominantly night shifts.

Note: Interested Candidates can come for a walk-in for Interview and Mention "Devadharshini HR" (contact- 9344846352) on the top of your resume.

Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings.

Note: Looking for immediate joiners.

Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur

Disclaimer:

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.