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Urgent Hiring | International US Telecom Voice Process | Sutherland
Operations Maintenance & Support
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Job Description
Job Overview:
Sutherland is hiring Freshers and Experienced Professionals for an
US Telecom Voice Process. The role involves handling inbound customer service queries & support responsibilities for US-based telecom customers.
Key Responsibilities:
- Handle inbound calls from US telecom customers
- Resolve customer queries related to telecom services
- Provide accurate information and maintain service quality
- Meet defined KPIs and productivity targets
- Ensure high customer satisfaction.
Location: Sutherland Global Services, Liberty Tower, 5th Floor, Airoli, Navi Mumbai.
Eligibility Criteria:
- Freshers & Experienced candidates can apply
- Minimum 1 year International BPO experience (preferred for experienced bracket)
- Excellent English communication skills (mandatory)
- Comfortable working in US rotational shift (Night & Graveyard)
- Immediate joiners Required.
Employment Details:
- Shift: US Rotational (Night & Graveyard)
- 5 Days Work From Office
- Work Schedule: 5 Days Working + 2 Rotational Off
- Process Type: International Voice Process
Additional Requirements: Looking to get Placed? Try our Placement Guarantee Plan
Only candidates residing in Mumbai / Navi Mumbai are eligible to apply
Willingness to work from Airoli Office Location.
Perks & Benefits :
Lucrative Performance-Based Incentives | Cab facility for safe and convenient | Travel Allowance included Medical insurance coverage Work-life balance with 2 weekly offs.
How to Apply:
Join us and be part of a dynamic team driving global customer satisfaction!
Kindly Contact HR Pournima : 9820190498
NOTE : Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to
TAHelpdesk@Sutherlandglobal.com Role & responsibilities
Skills
Voice ProcessTelecomCommunication SkillsUs Voice ProcessInternational BPOCustomer ServiceVoice SupportUS ProcessCustomer SatisfactionCustomer ServiceInternational Voice ProcessBpoVoice ProcessIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Sutherland is an experience-led digital transformation company that stands at the forefront of delivering exceptionally engineered experiences for both customers and employees. With a mission rooted in ensuring sustained delight, Sutherland leverages over 35 years of expertise in caring for its customers' clients, consistently delivering measurable results and driving growth. The company's foundation in proprietary, AI-based products and platforms is strengthened by its robust intellectual property and a focus on automation.
As a global team of professionals, Sutherland prides itself on operational effectiveness and a strong cultural cohesion. Its commitment to clients and to each other is a testament to its collaborative ethos. The organization's dedication to innovation and excellence has established it as a leader in its field, continually pushing the boundaries of digital transformation to meet the evolving needs of businesses and consumers alike.
Important dates & deadlines?
Application Deadline
24 Apr 26, 05:47 PM IST
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Urgent Hiring | International US Telecom Voice Process | Sutherland
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