Insurance Application Support Analyst

Responsibilities

• Lead the role in triaging production support tickets.
• Learn the applications to the depth required to properly support them.
• Operate and support the services you own to the established SLAs. This includes managing an on-call rotation and ensuring prompt incident response to resolve issues.
• Review operational metrics, lead root cause analysis of issues, and drive appropriate resolutions.
  
• Collaborate with a team of onshore Business Analysts to design, build, validate, and deploy software solutions.
• Work closely with Infrastructure and other DEV teams to support the software delivery process.
• Maintain excellent communication with IT Management on all tasks and projects.
• Provide reports on IT systems performance and logging to management.
• Assure compliance requirements are met for the Insurance area.

• Keys to success in this position include a bachelor s degree in Computer Engineering or a related field.
• A minimum of one year of production support experience and preferably one year in supporting commercial insurance applications.
• Ability to comprehend complex technical and logical concepts and communicate this information to technical and non-technical team members.
• Experience working in a Commercial Insurance company is preferred.