Sitecore Support Analyst

About the Role:

We are looking for a skilled and motivated Sitecore Support Analyst to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting, and maintaining Sitecore-based websites and applications. This role requires strong communication skills, problem-solving capabilities, and technical expertise in the Sitecore platform.

Required Skills & Experience:

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  
• [5+] years of experience in supporting and maintaining Sitecore CMS environments.
• Strong understanding of Sitecore architecture, features, and components (experience with versions [mention specific versions] is a plus).
• Experience with Sitecore tools such as Sitecore Content Hub, Experience Platform, and Experience Editor is desirable.
• Proficiency in troubleshooting and debugging Sitecore, .NET, and related technologies.
• Familiarity with web technologies such as HTML, CSS, JavaScript, and REST APIs.
• Knowledge of database management systems like SQL Server.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

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Preferred Qualifications:

• Sitecore Certification (e.g., Sitecore Certified Professional Developer or Administrator).
• Experience working in a DevOps or Agile environment.
• Familiarity with cloud-hosted Sitecore environments, such as Azure or AWS.
• Experience with other CMS platforms or digital marketing tools.