Please click on the Apply to verify the status of jobs posted more than 15 days ago, as they may have expired. Similar Jobs
Job Description
A Key Account Manager owns high-value restaurant partners within an assigned city, typically chains, established multi-outlet restaurants, and growing independents expanding to multiple locations. These accounts are more complex: they involve negotiations with multiple stakeholders, larger deal sizes, custom solutions, and deeper engagement around ROI and strategy. You combine field presence with office-based analysis and executive relationship management. Success requires both relationship skills and the analytical ability to build customized business cases. You mentor the Sales Manager tier and own a portion of the city-wide targets.
Key Responsibilities
- Own a portfolio of multi-outlet restaurants: Manage 30-40 high-value accounts(60 to 80 in case of Indianext cities), each with 2-10 outlets. These accounts represent 40-60% of city revenue
- Executive relationship management: Build relationships with franchise owners, regional managers, and operational heads. You are often dealing with decision-makers, not individual restaurant managers
- Consultative strategy: Move beyond product features. Help restaurants think about their growth strategy across, e.g., optimizing delivery times, increasing order frequency, and cross-location consistency
- Field presence with data: Conduct monthly visits to key accounts to understand operations, gather feedback, troubleshoot adoption barriers, and surface new opportunities
- Advanced analytics: Build detailed business reviews (QBR) for accounts. Analyze their performance across cuisine, compare against benchmarks, and present growth strategies
- Pipeline development: Identify expansion opportunities with existing accounts (new locations, new products/cuisine). Turn your relationship into revenue growth
- Excel excellence: Build executive presentations, ROI models for pitches, and monthly and quarterly business reviews with charts and trend analysis. Your spreadsheets must be presentation-ready for C-level stakeholders
- 60 to 70 in-person restaurant partner meetings in a month
Experience & Background:
- 2-4 years in account management, B2B sales, or enterprise sales (proven progression from SDR/AE to AE or AM role)
- Track record in managing multi-stakeholder deals
- Restaurant Business is a round-the-clock business; the role holder has to take ownership of the growth of the assigned portfolio of restaurant partner
- Advanced Excel skills: pivot tables, VLOOKUP, data visualization, forecasting. You should be able to build a dashboard for each RP, which can help you and the restaurant partner to keep track of their business with us
- MBAs/PGDMs would be preferred in any discipline
- Strong Industry Understanding: Since this is a mid-senior account management role, working knowledge of the restaurant ecosystem (unit economics, delivery margins, competitive landscape, aggregator dynamics) should be expected. Industry familiarity will significantly reduce ramp-up time and improve consultative quality.
Skills
AccountsSalesAccount ManagementKey Account ManagerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Swiggy, a leading food delivery platform in India, revolutionizes dining experiences by offering convenient and reliable delivery services. Founded in 2014, Swiggy connects users with a wide range of restaurants, allowing them to order their favorite dishes with just a few taps on their mobile devices. With a seamless ordering and delivery process, Swiggy ensures customers receive their meals fresh and on time. Explore exciting career opportunities with Swiggy Careers, where passionate individuals drive innovation and shape the future of food delivery in India. Join our dynamic team committed to creating exceptional dining experiences and revolutionizing the food industry. Unlock your potential with Swiggy Careers today.
Important dates & deadlines?
Application Deadline
06 Oct 26, 01:38 PM IST
Similar Jobs
View All
Don't Miss out any Updates
Subscribe now for the latest job alerts
and never miss an update
Key Account Manager II
Share with
