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Job Description
Req ID#: 377909
IN, 400072IN, 122003IN, 600113IN, 500081
In the absence of Site Lead take charge of team management and over all deliverables
End user support
-
In the absence of Site Lead take charge of team management and over all deliverables
End user support
IN, 400072IN, 122003IN, 600113IN, 500081
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Ability deploy, configure, and support operating systems on desktop and mobile
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Strong communication skills (across all levels of the organization).
- Administration and Maintenance of Dialer.
- Tickets SLA
- Managing checks for the dialer to keep it optimized
- Managing the required maintenance schedules with the OEM to keep the UCI functioning at an optimal level
In the absence of Site Lead take charge of team management and over all deliverables
End user support
- Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation
- Windows Operating system support for – Win 7.1, SP1 & Win 8.
- Installation of standard software.
- Installation of application clients on Desktops and Laptops.
- Hardware and Software upgrade on end-user computing devices.
- Configuration of printers, WI-FI, emails.
- Managing disk/folder sharing and permission settings on desktops.
- Identify the frequent problems and reporting SITEL about the generic solution.
- Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
- Prepare & Maintain standard Operating Environment (SOE) with images for quick roll out.
- SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
- Voice & Network – need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
- Voice – Resource should be able to configure desk phones (Avaya).
-
- Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
- Ability deploy, configure, and support operating systems on desktop and mobile
- Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC software.
- Strong communication skills (across all levels of the organization).
- Administration and Maintenance of Dialer.
- Tickets SLA
- Managing checks for the dialer to keep it optimized
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- Managing the required maintenance schedules with the OEM to keep the UCI functioning at an optimal level
In the absence of Site Lead take charge of team management and over all deliverables
End user support
- Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation
- Windows Operating system support for – Win 7.1, SP1 & Win 8.
- Installation of standard software.
- Installation of application clients on Desktops and Laptops.
- Hardware and Software upgrade on end-user computing devices.
- Configuration of printers, WI-FI, emails.
- Managing disk/folder sharing and permission settings on desktops.
- Identify the frequent problems and reporting SITEL about the generic solution.
- Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
- Prepare & Maintain standard Operating Environment (SOE) with images for quick roll out.
- SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
- Voice & Network – need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
- Voice – Resource should be able to configure desk phones (Avaya).
Skills
CmsMaintenanceRemote SupportAdministrationInventoryIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 employees around the globe, we’re at home everywhere, allowing us to deliver exceptional customer experiences for more than 750 of the world’s leading and disruptive brands across a variety of industries. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients, across geographies, lines of business, customer segments and channels.
With a presence in Asia, Europe, Latin America, Africa and North America, our 170,000 global experts speak 60 languages and dialects, connecting brands with customers worldwide.
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Important dates & deadlines?
Application Deadline
19 Aug 24, 02:33 PM IST
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