SymphonyAI - Senior SCM ERP Consultant

About SymphonyAI:
- SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry.
- We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.
Job Summary:
- We are seeking an experienced SCM Sr Consultant with strong expertise in GOLD ERP systems and retail supply chain operations.
- The ideal candidate will play a critical role in stabilizing production systems, supporting post- go- live Hypercare, and driving rapid issue resolution by collaborating closely with Business stakeholders, IT teams, and SCM vendors.
- This role requires exceptional analytical skills, ownership, and the ability to perform under pressure in high- visibility production environments.
About The Role:
Production Support and managed services:
- Monitor production environments, triage incidents, and resolve issues within agreed SLAs for SCM and ERP implementations.
- Conduct root-cause analysis and implement permanent fixes for recurring issues.
- Drive end- to-end resolution by coordinating across Business, IT, infrastructure, and vendor teams.
- ERP & SCM Functional Expertise
Provide functional and technical support for GOLD ERP modules such as:
- Merchandising
- Inventory Management

- Replenishment
- Supply & Demand Planning
- Warehouse Operations
- Manage data flow validations, integration checks, and interface troubleshooting.
- Ensure system changes align with business processes and retail supply chain best practices.
Stakeholder Collaboration:
- Engage directly with Business users to understand operational challenges and priorities.
- Work with IT application teams for bug fixes, enhancements, and environment validations.
- Liaise with SCM vendors and third- party solution partners for timely issue resolution and patch delivery.
- Facilitate discussions between multiple stakeholders to align expectations and outcomes.
Incident Management & Communication:
- Track, escalate, and communicate high- priority issues to leadership and business stakeholders.
- Maintain documentation, SOPs, and knowledge base articles for smooth transitions post- Hypercare.
- Provide periodic updates, reports, and dashboards on incident status and system performance.
Continuous Improvement:
- Identify automation, process optimization, and configuration enhancement opportunities.
- Recommend improvements in system stability, performance, and user experience.
- Support business teams in UAT, training sessions, and adoption of new functionalities.
About You:
- 5-7 years of experience in Supply Chain / Retail production support or Hypercare projects.

- Strong hands- on knowledge of GOLD ERP (Symphony Retail / SR) or similar SCM platforms.
- Expertise in SQL/PL- SQL for issue investigation, data corrections, and analysis.
- Understanding of integration flows, APIs, XML/JSON- based transactions.
- Strong analytical, troubleshooting, and problem- resolution skills.
- Excellent communication skills with ability to work with business users and technical teams.
- Ability to handle pressure, manage escalations, and multitask in dynamic environments.
Preferred Skills:
- Experience working with global retail customers (ASIA markets preferred).
- Exposure to post- go- live support, Hypercare governance, and SLA- driven environments.
- Knowledge of service management tools (CRM, ServiceNow, or equivalents).
- Familiarity with supply chain analytics, cloud environments, or ERP implementation cycles