IT, Manager

We Are:
At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.
You Are:
You are a dynamic and experienced IT leader who thrives in fast-paced, collaborative environments. With a passion for technology and a commitment to operational excellence, you bring deep expertise in Windows end-user support, unified communications, and IT process optimization. You excel at translating complex technical challenges into clear, actionable solutions, ensuring seamless service delivery and user satisfaction. Your strong leadership and interpersonal skills enable you to build and motivate high-performing teams, fostering an inclusive and supportive workplace culture.
You are driven by results, demonstrating exceptional organization and problem-solving abilities. You are adept at managing multiple priorities, balancing strategic vision with hands-on execution. Your communication skills allow you to engage effectively with stakeholders at all levels, building trust and credibility. You value diversity and inclusion, championing equitable practices and creating environments where everyone can succeed. With a growth mindset, you continuously seek opportunities to implement automation and innovative technologies, driving efficiency and impact. Your dedication to professional development inspires others, and your resilience ensures you thrive even in high-pressure, ever-evolving scenarios.
What Youll Be Doing:

• Overseeing Windows end-user support operations to ensure timely and effective issue resolution.
• Driving strategic discussions to optimize Windows processes and enhance Service Level Agreements (SLAs).
• Managing unified communication systems, including Zoom AV solutions, to support seamless interdepartmental collaboration.
• Implementing and maintaining automation processes to boost productivity and accuracy across IT functions.
• Leading IT projects from inception through completion, ensuring alignment with scope, budget, and timelines.
• Guiding and mentoring the IT support team to consistently meet Mean Time to Resolution (MTTR) and ticket SLAs.
• Building and nurturing strong relationships with stakeholders, team members, and cross-functional partners.
• Conducting training programs to educate users on basic and specialized applications, enhancing digital literacy.
  

The Impact You Will Have:

• Elevate service delivery by optimizing support processes and reducing resolution times.
• Enhance communication and collaboration across departments through robust unified communications management.
• Drive efficiency through automation, enabling the IT team to focus on strategic initiatives.
• Ensure IT projects are successfully executed, contributing to organizational growth and innovation.
• Strengthen stakeholder relationships, fostering trust and alignment with business objectives.
• Advance user knowledge and adoption of critical IT applications, improving overall productivity and satisfaction.
• Promote an inclusive, high-performance team culture that values diversity and continuous improvement.
  

What Youll Need:

• 8-12 years of experience managing Windows end-user support and unified communication systems (Zoom AV solutions).
• Expertise in AD, DHCP, MS O365; Remedy & SharePoint workflow knowledge is mandatory.
• Experience with Power BI, PowerShell automation, and IT project management.
• Strong understanding of SLAs, process optimization, and service delivery metrics.
• Proven track record of implementing automation and leading complex IT initiatives.

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Who You Are:

• Exceptional leader with outstanding team management and mentorship abilities.
• Excellent communicator and negotiator, capable of engaging with all levels of the organization.
• Resilient and adaptable, thriving in high-pressure and ever-changing environments.
• Detail-oriented and analytical, with strong problem-solving skills.
• Inclusive, empathetic, and committed to fostering a diverse workplace.
  

The Team Youll Be A Part Of:
Join a collaborative and innovative IT team focused on delivering world-class support and solutions across Synopsys. Our team is dedicated to optimizing technology operations, driving automation, and enabling seamless communication throughout the organization. Together, we empower users and drive impactful results in a culture that values diversity, learning, and continuous improvement.
Rewards and Benefits:
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.