Job Description
Role Summary
As Senior Key Account Manager, you will manage our most strategic 3PL relationships, going beyond day-to-day tasks to act as a trusted advisor and performance driver. Sitting between the 3PL Manager and the broader Account Management team, this is a high-impact individual contributor role requiring ownership, foresight, and a strong commercial mindset. You will collaborate cross-functionally to deliver operational excellence, partner satisfaction, and long-term strategic alignment.
What's On Your Plate
- Strategic Partner Management: Own and grow relationships with high-value 3PL partners. Act as the primary point of contact, driving alignment with talabat's goals through structured performance management and proactive engagement.
- Business Planning & Growth Enablement: Identify and execute on opportunities to scale partner capabilities, improve delivery metrics, and unlock mutual growth. Support 3PLs in meeting recruitment targets and navigating operational challenges.
- Performance & Compliance Oversight: Analyze data to track 3PL performance across key KPIs. Escalate issues, identify trends, and implement corrective action plans in collaboration with internal stakeholders.
- Negotiation & Commercial Engagement: Participate in renewal discussions and fee reviews. Help align commercial terms with performance outcomes and market realities.
- Cross-Functional Execution: Work closely with Operations, Finance, Legal, and Data teams to ensure smooth execution of initiatives and to resolve roadblocks efficiently.
- Market & Partner Intelligence: Stay ahead of market dynamics affecting rider supply, regulatory shifts, and 3PL sentiment. Use insights to inform account strategies and leadership discussions.
- Internal Advocacy: Represent 3PL partner needs within talabat, ensuring internal decisions reflect frontline realities while balancing compliance and efficiency goals.
What Did We Order
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- Proven Experience: 4+ years in managing key business relationships. Experience managing B2B partnerships or gig economy platforms is a plus.
- Relationship Builder: Demonstrated ability to manage complex external relationships and influence internal stakeholders.
- Execution Excellence: Strong track record of driving measurable outcomes across operations, compliance, or partner performance.
- Negotiation & Communication Skills: Confident communicator with experience in partner-facing commercial discussions.
- Business Acumen: Ability to understand and communicate the commercial impact of operational decisions and align actions to broader business goals.
- Educational Background: A Bachelor's degree in Business, Logistics, or a related field is preferred.
- Proactive & Strategic Thinker: Able to anticipate challenges, manage ambiguity, and connect the dots between tactical execution and long-term strategy
Skills
Partner ManagementFinanceIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. In 2020 alone, we facilitated the donation of well over 340,000 meals, and 44,000 medicine donations to those in need, as well as donated over 1.3million euros to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Important dates & deadlines?
Application Deadline
27 Jun 26, 01:32 PM IST
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