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Job Description
Role Overview
Own all operational projects for Local Shops, ensuring the right opportunities are prioritised within global, regional and local teams. Work cross functionally to scope, plan and deliver projects that improve operational KPIs.
What's on your plate
- Drive operational health across local shop vertical to ensure seamless order experience
- Ensure the right data/reporting in place to accurately measure impact and ensure this is consistency reviewed
- Work cross-functionally with teams such as logistics, product & CX to optimise our value proposition
- Own all operational projects end to end; cadence, cost, impact, cross-functional support & change management
- Prioritise problems and generate proposals across mature & developing markets to drive improvements & automations
- Lead experiments to validate opportunities to unlock larger project investments
- Supportive PM for product roll outs, working with the product (experiment, GTM and launch) and Operations Manager to ensure the right processes and procedures are in place
- Work with Heads of markets to scope and size impact of quarterly business problems/opportunities
- Build relationships with regional & central teams to shape the roadmap across vendor fulfilment, inventory management, product & logistics
What did we order
- 5 years within e-commerce or food/tech business
- Experience in working with multiple cross-function stakeholders
- Ability to work with data, data structures and data infrastructure
- Process know how including creating processes, procedures and frameworks
- Strong analytical skills and ease in navigating through different data sources
- Strong collaborator with the ability to communicate effectively with senior stakeholders across functions
- Ability to plan and run workshops to understand problems, brainstorm solutions and then prioritise into a roadmap
- Laser focused on objectives and demonstrate value in a compelling way that drives teams to support initiatives
- Present complex problems supported with comprehensive data in a simple and compelling way to stakeholders; painting a picture of problem, root cause of problem along with impact (data), proposed solutions and resolution
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Skills
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About Company
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less! Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. In 2020 alone, we facilitated the donation of well over 340,000 meals, and 44,000 medicine donations to those in need, as well as donated over 1.3million euros to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Important dates & deadlines?
Application Deadline
13 Jul 26, 01:56 PM IST
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