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Job Description
About the Role:
We are looking for a detail-oriented and customer-focused Subject Matter Expert (SME) to join our Travel Process team. The SME will serve as the key point of expertise for travel-related operations, ensuring process excellence, compliance, and customer satisfaction. You will act as a bridge between the operations team, training, and management to drive performance and quality standards.
To apply, Call HR Niharika at 8826011865
- Provide expert support to agents and team leads on travel-related queries (flights, hotels, bookings, refunds, reissues, etc.)
- Monitor process adherence and ensure compliance with client and company policies.
- Conduct refreshers, process trainings, and floor support sessions for new and existing staff.
- Identify process gaps and recommend improvements to enhance efficiency and customer experience.
- Work closely with Quality, Training, and Operations teams to meet business KPIs.
- Stay updated on industry trends, tools, and travel policies.
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Qualifications & Skills:
- Graduate in any discipline (preferably Travel / Hospitality background).
- 37 years of experience in the travel domain (BPO or GDS-based process preferred).
- Hands-on knowledge of GDS tools (Amadeus, Sabre, Galileo, etc.) is mandatory.
- Strong communication and analytical skills.
- Ability to manage escalations and mentor team members effectively.
Skills
GDSTicketingIssueAviationFlightTicket BookingFaresAmadeusOperationsCustomer SatisfactionBpoIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
At Talent Advisors, we pride ourselves on our ability to provide exceptional recruitment services to businesses of all sizes and industries. We understand the importance of having high-skilled and qualified professionals on board to drive your business towards success, and our team is dedicated to helping you achieve that goal. We take a unique and flexible approach to staffing, providing unbeatable solutions that are tailored to meet your specific requirements. Our team of experts has worked with diverse industry segments and has addressed staffing needs across management functions and levels, giving us a deep understanding of the recruitment landscape. At Talent Advisors, we believe in dedicating quality time to our clients, understanding their requirements, and utilizing our entire resources to fulfil our commitments. We strive to build long-term and successful relationships with both our clients and candidates, always maintaining the confidentiality and the highest ethical professional standards in the recruitment industry. If you're looking for a reliable and efficient recruitment partner that truly understands your needs, look no further than Talent Advisors. Let us help you bring the very best people on board to make your business more successful.
Important dates & deadlines?
Application Deadline
01 May 26, 04:13 PM IST
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Subject Matter Expert (SME) - Travel
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