Admin & Front Desk Executive

If interested, share your CV at [HIDDEN TEXT] or 9036659658

Role: Executive - Admin & Front Desk

Location - Mumbai (Goregaon East)

Experience - 2 years

Salary - 25k per month

Role Definition:

To ensure all First point of contact for the customers, visitors & responsible to perform essential front desk administrative duties.

Responsibility Deliverable:

1.Ensure Office Visitors, Guests are attended properly.

2.Admin reports are submitted in time.

Tasks & Activities:

1.Front Desk

. Attending Calls

.Maintaining record of potential franchisee / vendors

. Make the guests feel comfortable

. Directing the visitors/guests to the appropriate person

. Bookings for Travel Plan / Ticket bookings

. Managing Couriers - dispatches and receipt

2.Track on Store Anniversaries as per records.

. Send them Cake at residential address

3.Maintaining Office Supplies

. Maintaining office consumable & Stationery

. Handling Repairing and Maintenance of equipments

. Vendor quotation and pricing details collection

. Ensuring Cleanliness and hygiene of the office

. Aligning Meeting and calls

. Pantry Management - Beverages & Eatables

4.Maintaining Office Inventory

. Maintaining AMCs record

. Webpage

. DDCPL

. Carpet Cleaning

. Pest Control

5.Recruitment

. Share JD with placement agencies (10 agencies).

. Follow-up for resumes.

. Get resumes shortlisted.

. Send placement agency our format of Candidate information sheet.

. Receive Info sheet from placement agency

.Invite them for interviews.

. Have a job progression graph ready before interview time.

. Follow-up for second round if required

. In case candidate is rejected get more CVs from agencies

. If the candidate is selected issue the offer letter

. Follow-up for acceptance of offer letter

. Checking on all documents as per offer letter on joining date

6.Induction

. Introduction of New joinee to team members.

. Aligning his training.

. Have his email id, attendance biometric, visiting cards handed over on day 1.

7.Attendance

. Day off / Leave / OD record management.

. Monthly attendance sheet to be finalized for salary payouts

. Issuing Monthly Salary Slips

. Preparing & updating employment records

8.Exit Process

. Provide cake cutting on last day

. Giving relieving letter along with F&F letter

9.Handling Feedback

. Checking mails on Customer Feedbacks, Complaints

. Calling the customer to understand the concerns/grievances

. Mailing the same to respective CMF, Franchisee and HO Team

. Ensuring the same is resolved in TAT

. Call back the customer to close the loop

Measurement Metrics:

1.Guests, visitors are made to feel welcome

2.Ensure attendance report is submitted before 2nd of every Month.

3.Ensure Customer Complaints are resolved within TAT (24hours)