Desktop Support Engineer L1

The day-to-day of a desktop support engineer involves providing support to a companys staff members to ensure the functionality of computers, software and network connections. Here are some duties of a desktop support engineer:

• Troubleshoot technology issues.
• Install and maintain equipment and software.
• Ask questions to pinpoint the problem.
• Perform remote troubleshooting.
• Help new employees set up their workstations.
• Maintain and upgrade equipment as needed.
• Train new employees to use a companys software and apps.

• Work with existing vendors to evaluate new technology.
• Respond to ad hoc and urgent requests.
• Advise executives on the best technological solutions for an organization.
• Monitor the performance of a companys desktop infrastructure and provide suggestions to improve efficiency.
• Test, install and set up application programs on user workstations.
• Test network connections.
• Train end users when new software or IT regulations arrive at a company.

Job Type: Full-time

Pay: ?8,087.17 - ?29,150.82 per month

Education:

• Bachelors (Preferred)

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person